Lead Golf Operations & Pro-Shop Manager

Overview The 1st Assistant Golf Professional is responsible for overseeing the daily operations of the golf department, ensuring an exceptional experience for members and guests. This role includes supervising all non-exempt golf staff, fostering a collaborative and high-performing team environment. The 1st Assistant will manage the pro-shop's merchandising, ensuring that product selection aligns with the club's standards and member preferences. Additionally, this position entails the management of daily pro-shop operations, outside services, and all golf-related activities, while ensuring adherence to company policies and operational standards. The 1st Assistant Golf Professional plays a crucial role in enhancing member engagement and satisfaction through effective leadership and operational excellence. Experience Required High school diploma, GED, or equivalent. Completion of PGA certification highly preferred (minimum level 2). Strong customer service experience with an extensive knowledge of golf fundamentals. Proven ability to handle confidential Company information and sensitive employee matters with discretion and professionalism. Commitment to upholding the highest level of ethical work standards. Essential Responsibilities Train and lead golf and pro-shop attendants, as well as outside services staff, by implementing procedures that ensure exceptional customer service and prompt resolution of member concerns. Conduct performance evaluations for golf, pro-shop, and outside services staff, providing constructive feedback and actionable recommendations to management regarding compensation, career advancement, and training opportunities. Address personnel matters by determining appropriate actions, such as counseling, written warnings, suspension, or termination, in response to performance, attendance, or policy violations, in coordination with HR and management. Develop and oversee work schedules to optimize staffing for golf operations, the pro-shop, outside services, and the club's repair business; recruit and hire qualified personnel to uphold a high standard of member service. Ensure the cleanliness and organization of all outside service areas, including staging zones, practice ranges, and golf cart storage, maintaining an exceptional environment for members and guests. Enforce company policies and operational standards, including safety protocols and conduct codes, taking timely action through intervention, investigation, and documentation of any violations. Oversee all golf operations, including the pro-shop, outside services, and practice facilities, ensuring seamless and efficient service delivery to members and guests. Manage financial performance of pro-shop merchandise, with responsibility for profit and loss, budgeting, inventory control, and implementing effective purchasing strategies. Optimize merchandising efforts by establishing appealing displays, competitive pricing, and targeted promotions to drive sales while efficiently fulfilling member orders. Plan and execute club tournaments and special events, managing all aspects from scheduling to logistics, while overseeing the handicap program to ensure compliance and fairness. Foster strong member relationships by actively promoting golf programs and engaging in community-building activities, including participating in events and playing golf to support player development. Guide staff in delivering high-quality programs aligned with Invited and PGA standards, ensuring successful clinics, private lessons, and programs for adults, juniors, and seniors that enhance member satisfaction. Provide leadership and oversight of the club's golf department in the absence of the Director of Golf/Head Golf Professional, ensuring continued excellence in operations and service delivery. Benefits Medical, dental, and vision coverage Life insurance Short-term and long-term disability insurance 401(k) retirement savings plan Generous paid time off and leave programs #J-18808-Ljbffr Twice