Program Director, Warehouse Clubs & Super Centers sector

Overview Join Cognizant as an inspiring leader within the global program management community. This key role is responsible and accountable for Program Management activities associated with large‑scale, complex, multi‑service (Application Development and Maintenance, Infrastructure, Business Process, and Digital) programs. Successful candidates will not only manage delivery objectives but will also have responsibility for customer satisfaction and the client relationships required for successful program delivery. Key Responsibilities Establishes, executes, and oversees program governance (i.e., stakeholder management, communication ceremonies, benefits management, change management, scope management). Establishes, executes, and oversees delivery estimation and planning (team resource and timeline) across Cognizant organization (pursuit through sprints/PIs). Ensures tracking/measurement and progress against established measures and metrics (e.g., bid vs did, SLA, and any other operational or contractual measures). Provides insights on improvements while ensuring adherence to operational best practices. Drives optimal business value through scope management, change management, and communication ceremonies. Supports pursuits (and/or runs them as programs) as required. Collaborates with Commercial/Account Team to grow the business by identifying and defining business value opportunities for the client. Establishes and builds relationships with client and other stakeholders for the program. Leads team by supporting and driving career growth, personal/team development, well‑being, diversity, and inclusion. Leads and personally contributes to the continuous improvement of the program management community (i.e., best practices, networking, standards, training, tools). Owns the "activation" (or instantiation) for the MSA and SOW by knowing and monitoring compliance and adherence to these terms and their intent. Owns end‑to‑end Service Delivery and Managed Services governance, ensuring SLA/KPI adherence, service level reporting, and continuous service improvement across the account portfolio. Drives Managed Services transition and transformation, including service catalog definition, operating model design, and knowledge transfer for new and existing engagements. Establishes and oversees ITIL‑aligned service management processes (incident, problem, change, and service request management) in partnership with delivery and operations teams. Leads service delivery governance cadences (QBRs, service review boards, executive steering committees) with client stakeholders to drive service excellence and account health. Owns Managed Services financial performance, including cost‑to‑serve optimization, resource/capacity utilization, and P&L management across service delivery engagements. Required Education: MBA or Masters degree strongly preferred; Bachelor’s degree required. Work Authorization: Must be legally authorized to work in the U.S. without the need for employer sponsorship, now or at any time in the future. Salary and Other Compensation The annual salary for this position is between $114,750 – $181,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long‑term/Short‑term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #J-18808-Ljbffr Cognizant