Solution Engineer

Solutions Engineer

Cellebrite's mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities.

As a Solutions Engineer, you aim to lend your technical proficiency to the sales account team throughout the sales journey. This contribution is vital for amplifying growth and securing the successful introduction of Cellebrite's comprehensive digital intelligence solutions to law enforcement agencies across the Western territory. This role demands extensive travel (50-75% of the time) and will directly report to the regional manager of Solutions Engineering for State and Local Government West. To ensure success, seamless cooperation with the R&D, Product Business Management, Customer Success Management, Technical Customer Support, and Marketing teams is essential.

• Foster relationships with potential and existing clients to actively determine current and prospective customer technology needs and gain a deep understanding of their product requirements.
• Collaborate effectively with Account Executives to create and uphold account strategy plans, spotlighting newfound opportunities for expansion.
• Establish yourself as a dependable technical consultant for Cellebrite's clients by:
• Equipping customers with a thorough understanding of Cellebrite's solutions portfolio and industry trends to propel their objectives.
• Showcasing the technical benefits, cost-effectiveness, and operational enhancements of our solutions.
• Collecting feedback and effectively relaying it to the corresponding internal teams.
• Attending educational workshops, reviewing professional literature, building personal networks, and engaging in professional groups to stay updated professionally and technically.
• Documenting customer interactions and escalating issues as required.
• Organizing and hosting discovery workshops with key strategic clients to identify workflow inefficiencies and amplify the value of our existing solutions. Delivering a tailored strategy to aid decision-making within these organizations.
• Representing the company at industry trade shows and conferences to promote the value of Cellebrite's newest solutions and technologies.
• Fostering a collaborative environment by working in unison with your Solutions Engineering peers.
• Maintaining competitive awareness and providing competitive differentiation during sales engagements.

Holds a bachelor's degree or possesses equivalent practical experience.

• Prior experience collaborating with or working in Law Enforcement, Federal, or Military organizations is advantageous.
• Strong knowledge of mobile/computer forensics tools, methodologies, and best practices.
• Be able to discuss, display, or relate to LEO Investigator skills such as:
• Understanding forensic techniques and how to apply them to gather evidence in an investigation.
• Noticing subtle details that might be crucial to solving a case.
• Ability to analyze complex information, identify patterns, and solve problems logically.
• A minimum of four years in Customer Success, Solutions Engineering, or Public Safety leadership.
• Broad background in Information Technology - Familiarity with Windows/Linux environments, networking, SaaS, PaaS, IaaS, and storage systems
• Exceptional skills in public speaking and presentation
• Robust abilities in business analysis
• Proven leadership capabilities across various functions