CDO Desk Customer Service Representative (Part-Time) Jobs

CDO Desk Customer Service Representative

CDO Desk Customer Service Representative- PT (weekends) Pay Rate: $24.08/hr plus H&W $5.09/hr up to 40 hrs a week Location: Walter Reed National Military Medical Center - Bethesda, MD

Must be able to successfully complete government background check

Qualifications:

• Shall have one year of experience in the hospitality service industry or equivalent work.
• Must be able to communicate fluently in English and have the ability to comprehend verbal and/or written transport instruction.
• Must be proficient in the use of Microsoft Word and Excel and have excellent customer service and communication skills.
• Must be in good health and able to perform assigned duties without physical limitation.
• Must successfully be able to complete the following skills: oxygen transport, customer service, ergonometric and body mechanics, push and pull 40 pounds and perform proper hand washing techniques. The Government reserves the right to adjust these requirements.
• High school diploma or General Educational Development (GED) equivalency.
• Must possess and maintain Basic Life Support (BLS) certification through the American Heart Association. Certification must be renewed at no additional cost to the Government.
• Work includes prolonged walking, standing, sitting or bending. Requires the ability to function in a demanding environment. Must be able to quickly adapt to unfamiliar surroundings.
• Must possess strong attributes of customer relations and "people skills" (e.g., courteous, attentive listener, patient, strong communications skills).
• Must possess a positive attitude and certain degree of creativity and latitude in handling difficult situations.
• General medical ethics, telephone etiquette, excellent communications and customer service skills required.

Specific Duties/Tasks the Contract Employee Shall Perform (CDO Desk):

• One customer service representative shall operate the Reception desk daily in accordance with the duties outline in this contract.
• Shall greet and welcome guests upon arrival in a friendly and professional manner.
• Understand assigned roles and respond to Hospital Emergency Code(s) Blue, Black, Orange, Yellow, Gray, Green, Pink, Gray, and White or any others that may be developed as a result of or change with contractor duties. Full operational knowledge of the Emergency Code Paging System and code procedures.
• Answering the command duty phone, providing general information, and transferring phone calls to appropriate departments to successfully address inquiries.
• Expeditiously facilitate and direct guests to appropriate destinations or services.
• Report any issues related to effectively executing these duties to the supervisor.
• Render aid to customers in need within the scope of training outlined in this contract and within Basic Life Saver Certification Standards, immediately report to supervisor.
• Full operational knowledge of the Everbridge/AtHOC system.
• Full operational knowledge of patient transport coordination. Assist with base access and keep records/report of all patient transports.
• Secure weekly report of all patient transports, provide report to supervisor.
• Secure weekly report of all language translator services, provide report to supervisor.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.