Manager-Hospital Pharmacy Operations (Sign on Bonus - 20K)

Find your calling at Mercy!

Position Details:

This position is responsible for performing the management functions of strategic marketing, financial planning, organizational awareness and planning, employee development, decision input, professional and technical expertise in setting objectives, and planning and directing activities of assigned areas of responsibility.

Manage assigned areas of responsibility, support the department policies, protocols, and procedures, consult and supervise the staff to insure responsibility and accountability for patient care and personnel through effective leadership as directed by the Director of Pharmacy.
1.1 Contribute to developing departmental goals and objectives which tie to the strategic plan and mission of the organization and supports innovations in pharmacy as outlined by the Director of Pharmacy.
1.2 Manage or consult to insure the standards for pharmacy practice are consistent with recent research findings and recognized professional standards and that the staff comply with yearly registration requirements or as required regulating authority.
1.3 Contribute to the development and implementation of policies and procedures which guide and support the delivery of pharmaceutical services to patients in all settings.
1.4 Participates in weekly pharmacy management meetings in order to promote open communication and cooperative and collaborative working conditions across all pharmacy care areas, assuring that pharmaceutical services are consistent throughout the institution. Conducts bi-weekly staff meetings to instruct the staff and provide timely information.
1.5 Compliance with all Federal and State governmental agencies and board requirements, regulations, laws, and directives pertaining to all pharmacy practice settings to include; State Board of Pharmacy, State Board of Health, DEA, OBNDD, and OSHA. Responsible for the CONTROLLED SUBSTANCE INVENTORY to include required yearly inventory.
1.6 Identifies in ways to structure services and products which deliver more than the customer/patient expects.
1.7 Contributes and manages the financial and operational nuances of the facility and generates strategic options, new approaches and possibilities to improve quality and cost-effectiveness of the facility.
1.8 Prepare input during the budget preparation process.
1.9 Manages the budget for compliance during the fiscal year.

Manages department supervisors and staff to assure the integration of the departmental services with the organization's primary functions and to coordinate and integrate services within the department and with other departments. Maintains organizational awareness and planning.
2.1 Actively seeks information that pertains to the overall functioning of areas of responsibility within pharmacy services with regards to pharmacy programs. Maintains an awareness of the inter-relationships among activities in an area or project, careful to manage work assignments and resource allocations.
2.2 Meets bi-weekly with the pharmacy staff to provide inservice, competency education and to provide updates on pharmacy services.
2.3 On an annual basis, reviews with the Director the implementation and evaluation of the staff programs, goals, process improvement programs, and C.E. as they relate to areas of responsibility. Makes suggestions regarding programs/services as they relate to areas of responsibilitiy.
2.4 Contributes to the development and evaluation of hospital policies and procedures, providing pharmacy input and participates in selecting outside sources for needed services.
2.5 Actively participates on hospital committees as assigned, maintaining open communication and harmonious working relationships.
2.6 Insures all medication areas are inspected monthly by assigning, monitoring, and recording staff personnel for all medication in the hospital as directed by the Director.
2.7 Contributes leadership and direction to the acquisition, control, storage, monitoring, management, security, utilization, and patient/hospital staff education of all legend substances, drugs, and OTC medications used in the health care system.
2.8 Delegates and states clearly expectations or boundaries and provides necessary guidance and resource to all employees in the department.

Manage the operations of the pharmacy within an annual budget to meet the needs and objectives of areas of responsibility in providing excellent pharmacy service.
3.1 Conducts yearly inventory of all medications within the responsibility of the pharmacy. Develops suggestions to meet budgetary allocations in opearting and capital pharmacy approved budgets.
3.2 Contributes to the budgetary process to ensure that increased or decreased revenue, expenses, and/or capital budget items are correctly determined.
3.3 Recommends space and other resources needed by departments to support the provision of patient care.
3.4 Contributes to the budget process as directed by Director for the provision of care to determine staffing appropriateness in meeting patient needs. Recommends sufficient number of qualified and competent staff to provide pharmaceutical care.
3.5 Monitors and manages the allocation of human resource and addresses variances with the Director for the bi-weekly RGO meetings. Schedules as directed the personnel in areas of responsibility on a four week basis posted at least one week in advance. Monitor any schedule change/absence to insure conformance with department and hospital policy. Reports any discrepancies to the Director of Pharmacy on a weekly basis.
3.6 Suggest cost indicators, such as productivity, supply expenditures and capital expenditures and implements strategies to comply with acceptable targets as set by the Director.
3.7 Continuously investigate opportunities and implement ways to provide pharmacy services in a more cost-efficient manner which will be reflected in reduced department expenses without negatively impacting quality.
3.8 Accepts management responsibility for all employees in the Department from orientation, evaluation, and separation that are assigned. Advises HR on all actions taken for direct and indirect reports as directed by the Director.
3.9 Seeks competency education and assurance of employees by providing alternative learning opportunities for staff.
3.10 Leads professional and non-exempt employees.

Assists in the development, implementation and evaluation of programs that promote the recruitment, provide orientation, retention, development and education of all pharmacy staff.
4.1 Evaluates the performance of technician/clerical personnel within one week of scheduled merit review date.
4.2 Provide inservices on pertinent department issues for the staff of each area assigned as directed by the Director.
4.3 Develop processes to determine the qualifications and competence of all levels of staff who provide pharmaceutical care and services to patients including licensed, certified, and those who are not licensed independent practitioners. Monitors staff compliance to competency requirements.
4.4 In cooperation with Educational Resources, designs orientation, inservice and continuing education programs to meet the needs of staff, enhancing staff competency for areas assigned.
4.5 Serves as the liaison and channel of communication between the Director of Pharmacy, the pharmacy staff, and other hospital departments.
4.6 Manage the selection, retention, promotion and termination process of personnel to remain within budgeted standard, and maintaining appropriate skill mix within the departments.
4.7 Review all decisions impacting department or facility objectives or current policy with the Director.
Participates with other key personnel, medical staff and hospital staff in planning, promoting and conducting quality care monitoring and performance improvement activities.
5.1 Manage appropriate quality control programs and continuously assess and improve the department's performance.
5.2 Manage the evaluation of current pharmacy practice and care delivery to identify opportunities to improve quality, appropriateness and efficiency of care and to ensure uniformity in the performance of patient care processes.
5.3 Manage the volumes, workloads, and staff allocations systems to evalute the adequacy of pharmacy hours and skill mix to meet patient care programs as directed by the Director.
5.4 Participates in patient/staff satisfaction through surveys with investigation and resolution of problems/concerns in a timely manner. Reports findings and suggestions to the Director of Pharmacy and provides feedback to pharmacy staff.

Participates in community and professional organizations.
6.1 Serve the health education needs of the community by participation in health screenings, special health events, support groups, presentations or other health related endeavors.
6.2 Document active participation in a professional or other approved organization.
6.3 Apply professional and/or technical knowledge of operations to correctly address a situation, taking into consideration the full range of available facts.
6.4 Apply principles and dynamics of good financial mangement taking action as appropriate to insure the positive impact on the short and long term financial health of the facility.
6.5 Manage the successful accomplishment of departmental and facility goals and objectives.

Demonstrates knowledge of special needs and behaviors of specific age groups to include neonatal, pediatric, adolescent, adult, and geriatric patients.
7.1 Demonstrates knowledge of the changes associated with age including physical, psycho/social, cultural, safety, and other age-related factors.
7.2 Demonstrates the ability to obtain and interpret information in terms of patient needs.
Perform duties assigned by the Director of Pharmacy that will ensure quality health care delivery to patients and personnel through the highest professional standards and effective leadership.

Perform informatics responsibilities

Active participation and leadership in all medical informatics activities that support medication use; education of pharmacy students, pharmacists, pharmacy technicians, healthcare colleagues, and administrators; and research on the core areas of medical informatics.

Takes a leadership role in medical informatics to ensure that health information technology supports safe medication use 

Understand and maintain pharmacy information systems 

Education: Requires a Bachelor's Degree 
Licensure: Requires a current pharmacist license from applicable State Board of Pharmacy.
Experience: At least five years of demonstrated hospital clinical experiences or completed ASHP Hospital Pharmacy Residency. 
Certifications: 
Other: Manager will have the following skills: 1) well-developed communication and interpersonal skills; 2) well developed writing skills sufficient to design comprehensive and concise reports and proposals; 3) skill in developing and effectively delivering oral presentations; 4) general knowledge of data processing operations sufficient to ensure the development of programs specifications for data input, data retrieval and report preparation; 5) skill in effectively applying counseling techniques in the resolution of staff conflict; and 6) skill in identifying and recommending training needs of staff. Knowledge of the skill to direct all activities of assigned departments, to include: 1) supervising the development and implementation of quality control procedures as directed; 2) supervising a multi-disciplinary team as directed; and 3) supervising the development, implementation, and promotion of new programs as directed.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.