Desktop Technician
Futran Tech Solutions Pvt. Ltd.
Desktop Technician
Client: Wipro /Healthcare Domain
Location: MA-Boston-133 Brookline Ave - 02215 Rate: $26hr/on W2 Note: The candidate will be required to travel to clinics within a 30 to 35-mile radius. Mileage/gas reimbursement will be provided by the customer.
Position: Desktop Tech Location: MA-Boston-133 Brookline Ave - 02215
Responsibilities
Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.
- Provide day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics.
- Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users.
- IT Support for any escalations from a clinical location.
- Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required.
- Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned.
- Assist the clinical staff by maintaining IT readiness for day-to-day operations.
- Management of IT assets including:
- Receiving large orders of equipment
- Manage assets at current storage locations.
- Daily shipping of devices to locations on demand
- Managing shipping and returns of assets from remote staff.
- Support project work which includes but not limited to the following:
- New product Rollouts
- Department moves and buildouts.
- Refresh of Desktop IT equipment.
- Provide training and directions to other Desktop members as needed.
Vacancy posted 3 hours ago
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