Operations Support Manager

Operations Support ManagerHelp Keep Our Teams Ready to Respond At SERVPRO Team Toft, we know that exceptional customer service starts long before our crews arrive on a job site. It starts with organized operations, reliable equipment, stocked vehicles, and a warehouse that runs efficiently. We're looking for an Operations Support Manager to oversee our warehouse, fleet, equipment, tools, inventory, and facilities. This role is responsible for ensuring our technicians have the resources they need to deliver outstanding service every day. If you're organized, mechanically inclined, enjoy improving processes, and take pride in keeping operations running smoothly, we'd love to meet you.Warehouse & Asset ManagementManage the daily operation of our 44,000-square-foot warehouseMaintain a clean, organized, safe, and efficient work environmentCoordinate shipping, receiving, equipment staging, and material storageImprove warehouse organization and operational efficiencyEnsure technicians can quickly access the equipment and materials they needFleet ManagementOversee approximately 40 company vehiclesSchedule preventative maintenance and repairsCoordinate registrations, licensing, inspections, and DOT complianceTrack maintenance records, fuel usage, and vehicle conditionsWork with repair vendors to minimize downtimeEquipment & Tool ManagementMaintain restoration equipment and company toolsDevelop preventative maintenance schedulesCoordinate equipment repairs and warranty claimsAssign tools and equipment to employeesTrack tool accountability and replacement needsEnsure equipment is clean, tested, and ready for deploymentInventory & PurchasingMaintain inventory levels for equipment, PPE, tools, chemicals, building materials, and warehouse suppliesPerform cycle counts and physical inventoriesMonitor inventory accuracy and minimize shrinkageOrder supplies and maintain strong vendor relationshipsRecommend cost-saving purchasing opportunitiesFacilities & LogisticsCoordinate facility maintenance and repairsOversee HVAC, plumbing, electrical, lighting, and security systemsManage warehouse improvements and contractor relationshipsCoordinate movement of equipment, trailers, and materialsSupport emergency response mobilizations and special projectsLeadership & CoordinationCoordinating equipment returns and cleaningAssigning warehouse tasks and daily prioritiesEnsuring vehicles are stocked and job-readyManaging tool accountabilityMaintaining warehouse organization and operational standardsSupporting efficient loading and unloading of vehiclesRequired Qualifications5+ years of experience in warehouse, logistics, fleet, or operations managementPrevious leadership or supervisory experienceStrong mechanical aptitudeExperience managing inventory and company assetsExcellent organizational and problem-solving skillsAbility to prioritize multiple projects in a fast-paced environmentValid driver's licenseForklift certification (or ability to obtain)Proficiency with Microsoft OfficePreferred QualificationsRestoration or construction industry experienceOSHA knowledgeExperience with inventory management or CMMS softwareKnowledge of preventative maintenance programsThe Ideal CandidateOrganized and detail-orientedHands-on with strong mechanical skillsProcess-driven and accountableSelf-motivated and dependableCalm under pressureFinancially responsibleStrong communicator who works well with multiple departmentsCommitted to continuous improvement and operational excellenceBenefitsStarting Day 1$1,500 Employee Referral BonusSix Paid HolidaysPTO (up to 11 accrued days annually)On-site gym/fitness roomUniforms, tools, and PPE providedAfter 60 Days50% Employer-Paid Health Insurance (Blue Cross Blue Shield)Dental InsuranceVision InsuranceHeritage Family/ Global Life Supplemental BenefitsAfter 6 Months401(k) with up to a 4% Company MatchProfit SharingCareer Advancement OpportunitiesAfter 1 Year$1,000 Annual Work Anniversary Bonus (paid each year)Ready to Apply? If you enjoy cleaning, take pride in quality work, and want to help people recover after life's unexpected disasters, we'd love to meet you. Apply today and become part of the SERVPRO Team Toft family.Employment Requirements All offers of employment with SERVPRO Team Toft are contingent upon the successful completion of a background check and electronic verification of employment eligibility through Form I-9 and the federal employment verification process. Each SERVPRO® Franchise is independently owned and operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. Employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC. Compensation: $70,000.00 - $80,000.00 per year