Operations Summer Temp (Fort Wayne, IN)

Operations Summer Temp

The dispatcher serves as the primary point of contact for drivers, van line agents, and internal stakeholders, ensuring smooth execution of household goods moves. The role is responsible for managing inbound phone calls and emails in support of van line policies, and procedures, delivering timely support and accurate information. By facilitating real-time communication, maintaining precise shipment data across all operational platforms, and supporting issue resolution, this position directly contributes to operational efficiency, on-time performance, and overall customer satisfaction.

Essential Functions and Responsibilities

50% - Communication and Network Support

Answer inbound driver calls promptly to provide support, resolve issues, and maintain continuity of operations.

Respond to driver and agent emails with accurate, timely information related to shipments, schedules, equipment needs, and operational requirements.

Communicate shipment and trip orders to drivers and verify receipt of all critical instructions.

Issue authorizations for weight challenges, storage, shuttle services, and other operational exceptions.

Facilitate repairs, equipment rentals, and labor requests to support drivers and ensure minimal service disruption.

Distribute trip delay notifications to all relevant stakeholders and initiate necessary corrective actions.

30% - Data Integrity & System Accuracy

Maintain accurate and up-to-date shipment and trip information within dispatch and transportation management systems.

Review and resolve discrepancies identified in daily integrity reports to ensure compliance with operational standards.

15% - Network Relationships & Cross-Functional Collaboration

Build strong working relationships with the van line agents, drivers, and operational partners to secure resources and improve service execution.

Partner with internal teams such as scheduling, safety, and customer service to support service outcomes.

Communicate changes, risks, and updates clearly and proactively to all stakeholders.

5% - Continuous Improvement & Special Assignments

Identify opportunities to enhance communication workflows, data accuracy, and operational efficiency.

Contribute operational insight to cross-functional projects or task groups.

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification Requirements

High School Diploma Required

Bachelor's degree in business, logistics, supply chain management, a related field preferred, OR an equivalent operational experience.

Qualifications and Experience Requirements

Familiarity with dispatch operations, household goods transportations, road services support, or logistics environments.

Ability to clearly convey information over phone and email, manage high-volume inbound inquiries, and relay critical details accurately in fast-moving situations.

Demonstrated ability to troubleshoot issues, provide practical solutions, and support drivers experiencing disruptions such as delays, equipment needs, or service failures.

Ability to assess situations quickly, issue appropriate authorizations, and determine when to escalate issues.

Helpful understanding of equipment repairs, rental coordination, roadside support, and labor resource management.

Proficiency with Microsoft Office and transportation management systems.

Effective communication and relationship building skill across internal and external partners.

Strong prioritization, problem solving, and independent decision-making skills.

Salary Range: $18.00-$20.00/hour USD

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

This posting reflects an existing vacancy within our organization.

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.