Catering Sous Chef - ServiceNow

Catering Sous Chef - ServiceNow

As Catering Sous Chef, you will play a key leadership role in delivering exceptional culinary experiences for ServiceNow's executive catering program. This position supports a Monday-Friday operation focused on scratch cooking, elevated hospitality, and highly customized VIP and executive-level events. Reporting directly to the Executive Catering Chef, the Catering Sous Chef will oversee daily culinary execution, menu development, team leadership, and operational excellence for a dynamic and fast-paced catering environment.

This is an exciting opportunity for a culinary professional who thrives in a high-touch hospitality setting, enjoys creating personalized dining experiences, and is passionate about leading teams while maintaining the highest standards of quality, presentation, and service.

Key Responsibilities:

• Partner with the Executive Catering Chef to plan, develop, and execute customized menus for VIP, executive, and special event catering programs.
• Lead the preparation and execution of scratch-made cuisine for a wide range of catered events, ensuring exceptional quality, creativity, and presentation.
• Oversee daily kitchen operations, including production planning, ordering, inventory management, and food cost controls.
• Supervise and develop a team of four hourly culinary associates and temporary staff as needed.
• Manage employee scheduling, training, coaching, performance management, and disciplinary processes.
• Ensure compliance with all food safety, sanitation, HACCP, and workplace safety standards.
• Maintain accurate inventory levels and purchasing practices while minimizing waste and controlling costs.
• Support the implementation of new culinary initiatives, seasonal menu offerings, and innovative catering concepts.
• Collaborate closely with operations and event teams to ensure seamless event execution and outstanding client satisfaction.
• Maintain flexibility in scheduling to support early morning, evening, or special event requirements as business needs dictate.

Preferred Qualifications:

• Associate degree in Culinary Arts or equivalent combination of education and professional culinary experience.
• 3+ years of progressive culinary leadership experience in catering, corporate dining, hotels, restaurants, or other high-end foodservice environments.
• Experience supporting VIP, executive-level, or customized catering programs strongly preferred.
• Demonstrated experience with scratch cooking and menu development.
• Proven ability to lead teams, manage labor, and maintain high standards in a fast-paced environment.
• Strong knowledge of food safety, sanitation, quality assurance, inventory management, and food cost controls.
• Experience with ordering systems, inventory tracking, and production management.
• High-volume catering or complex foodservice operations experience preferred.
• Proficient with Microsoft Office Suite, Outlook, and other foodservice technology platforms.
• ServSafe Certification preferred.
• Excellent communication, organizational, and hospitality skills with a client-focused approach.

What You'll Bring:

• Passion for culinary excellence and hospitality.
• Creativity in developing customized dining experiences.
• Strong leadership and coaching abilities.
• Attention to detail and commitment to quality.
• Ability to adapt quickly in a fast-paced event-driven environment.
• Flexibility to support special events and evolving business needs.