Customer Relationship Associate (CRA)

Job Description

Job Description

A growing transportation brokerage in Grapevine, TX is seeking a Customer Relationship Associate to serve as a primary point of contact for clients, building long-term relationships while driving retention and growth.

This role combines brokerage sales, account management, and freight operations exposure — ideal for someone who thrives on communication, follow-through, and problem-solving within the transportation industry.

Responsibilities

• Serve as the main point of contact for an assigned book of transportation accounts, managing day-to-day communication and relationship health
• Generate new freight opportunities and identify client needs, proactively recommending solutions to strengthen retention and satisfaction
• Coordinate FTL, Dry Van, Reefer, Drayage, Intermodal, Specialized, and Over-Dimensional freight
• Develop freight pricing strategies that balance competitiveness and profitability
• Coordinate with internal Carrier Development and Operations teams to resolve client issues, claims, and service disruptions quickly and accurately
• Build and maintain strong carrier relationships
• Track client interactions, opportunities, and account status in CRM/TMS systems
• Support account growth through upselling, renewals, and referral development
• Monitor transportation market trends and growth opportunities
• Prepare and present regular account reviews and status updates

Qualifications

• 5+ years of experience within a non-asset freight brokerage environment (business development, account management, or transportation sales)
• Strong understanding of freight pricing and transportation execution
• Knowledge of FTL, Dry Van, Reefer, Specialized Freight, Intermodal, and Over-Dimensional Freight
• Strong verbal and written communication and negotiation skills
• Experience with Transportation Management Systems (TMS) and CRM tools
• Highly organized with strong follow-through and attention to detail
• Ability to manage multiple client relationships simultaneously

Preferred Background

• Transportation brokerage sales professionals with operational experience
• Freight professionals with account management and carrier execution exposure
• Asset-based transportation experience is a plus