Account Manager - National Accounts

Account Manager - National AccountsFortis Fire & Safety is seeking a highly organized, proactive, and client-focused Account Manager - National Accounts to join our National Accounts team based at our headquarters in Schaumburg, IL. This role is responsible for managing and growing relationships with multi-site and national commercial customers while identifying opportunities to expand Fortis' services across customer portfolios.The Account Manager serves as the primary day-to-day contact for assigned accounts, ensuring exceptional customer service, operational coordination, contract retention, and long-term account growth. This position works closely with facilities leaders, property managers, portfolio owners, and corporate stakeholders across commercial real estate, healthcare, education, logistics, industrial, and other multi-location environments.While a strong relationship-management mindset is critical, successful candidates will also demonstrate the ability to develop new business opportunities through existing customer relationships, referrals, industry connections, prospecting, and strategic outreach. The ideal candidate brings experience supporting large, complex customer portfolios and understands how to build executive-level relationships that drive retention, expansion, and revenue growth.This role requires the ability to quickly establish credibility with customers, uncover customer needs, coordinate internal resources, and create opportunities for additional service adoption across multiple locations. This position includes up to 50% travel to client locations and Fortis operating branches. When not traveling, this is an in-office role based at our Schaumburg, IL headquarters.**In addition to the base salary range listed, this position is eligible for performance?based incentive compensation, which may include commission or bonus components. Total compensation will include base salary plus incentives, depending on performance and final role alignment.****Essential Duties and Responsibilities:**Manage and grow a portfolio of national and multi-site customer accounts, serving as the primary relationship owner and advocate for customer success.Develop and maintain relationships with key decision-makers, facilities leaders, property managers, and executive stakeholders across assigned accounts.Serve as the primary daily contact for assigned national and multi-location customers, fostering long-term partnerships and trust.Identify opportunities to expand Fortis services within existing customer locations and additional sites nationwide.Generate new business opportunities through referrals, industry relationships, customer introductions, prospecting, and strategic account expansion efforts.Secure meetings with decision-makers to support account growth, renewals, and new business development initiatives.Communicate regularly with clients regarding scheduling, service progress, inspection findings, and recommended next steps.Proactively address client concerns, service issues, and operational challenges to maintain high levels of customer satisfaction and retention.Coordinate inspections, deficiency walkthroughs, corrective work, and service activities with internal operations teams and customer contacts across multiple locations.Support multi-service account management, including alarm, sprinkler, suppression, monitoring, repairs, inspections, and project-related services.Review inspection results and deficiency reports, ensuring timely follow-up, remediation planning, scheduling, and closure.Partner with technicians, dispatch teams, service managers, branch leadership, and support teams to ensure consistent service delivery and execution.Identify and engage the appropriate decision-makers within customer organizations to support renewals, expansions, and enterprise-wide service adoption.Support cross-selling and upselling initiatives by aligning customer needs with Fortis capabilities and service offerings.Track account performance, customer engagement trends, risk factors, and growth opportunities using CRM and reporting tools.Assist with account reviews, business reviews, proposals, and strategic customer planning meetings.Support renewal strategies by preparing proposals, gathering requirements, presenting recommendations, and coordinating customer communications.Coordinate renewals, contract amendments, and service agreements in partnership with internal sales support, finance, and operations teams.Maintain accurate CRM documentation, including contacts, opportunities, service agreements, renewal schedules, location lists, and account activity.Stay informed on customer business initiatives, facility changes, expansion plans, and operational challenges that may create service opportunities.**Required Skills & Qualifications:**Bachelor's degree in Business, Sales, Marketing, or a related field preferred; equivalent experience will be considered.5+ years of experience in account management, strategic account management, national accounts, client relationship management, business development, or sales within fire protection, life safety, security, building systems, HVAC, low voltage systems, facility services, or other related commercial service industries.Experience managing enterprise, strategic, national, or multi-site customer accounts, including large and complex commercial client relationships.Demonstrated ability to build relationships with decision-makers and identify opportunities for account growth, retention, and new business development.Proven success managing customer relationships across multiple locations, regions, business units, or stakeholder groups.Experience developing revenue opportunities through account expansion, referrals, strategic outreach, networking, and relationship-based selling.Ability to identify, engage, and influence key decision-makers within customer organizations.Strong customer service and relationship-management skills with a commitment to delivering exceptional client experiences.Proficiency with CRM platforms such as Salesforce, HubSpot, Q360, or similar systems.Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.Experience coordinating multi-site service programs, projects, or customer initiatives.Ability to thrive in a matrixed environment while collaborating across multiple branches, departments, and service lines.Strong operational coordination, problem-solving, and follow-through skills.Excellent written and verbal communication skills with the ability to clearly convey technical, operational, and service-related information.Highly organized with exceptional time-management skills and the ability to manage competing priorities effectively.Proven ability to work independently while building productive partnerships across operations, service, administrative, and leadership teams.Ability to analyze customer needs and recommend solutions that create value for both the customer and the organization.Ability to travel up to 50% to customer locations and Fortis operating branches.Ability to meet company driving eligibility requirements, including holding a valid driver's license and maintaining an acceptable motor vehicle record.**Preferred Qualification:**Experience supporting customer portfolios approaching or exceeding $2 million in annualized revenue.Experience managing national, enterprise, strategic, or multi-site commercial accounts.Existing relationships within commercial real estate, healthcare, education, logistics, industrial, facilities management, security, fire protection, or related commercial markets.Familiarity with inspection, deficiency management, service contract administration, and compliance-driven service environments.Experience working with service-management platforms such as ServiceChannel, FM systems, Corrigo, or similar customer service portals.Knowledge of fire protection, life safety, security, inspection, monitoring, or facility-services programs.Experience participating in account reviews, renewal negotiations, and customer retention initiatives.This pay range reflects the compensation rate Fortis Fire & Safety reasonably expects to pay for this position at the time of posting. Final compensation may vary based on factors such as experience and skillset. This role is also eligible for benefits including medical, dental, vision, 401k match, pet insurance, short term/long term disability, etc...Compensation Rate $100,000 —$130,000 USDThis role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment (PPE) may be required. Some roles may require travel.Fortis Fire & Safety Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of their jobs. Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing, in accordance with applicable laws.Applicant NoticesFortis Fire & Safety provides required federal, state