Receptionist

Job Description

Job Description

Responsibilities

The Receptionist receives and properly directs all clients, vendors or other visitors to the InnovAge facility. Provides clerical, office and administrative duties in overall support to the InnovAge facility and function. Physical attendance at an InnovAge facility is essential to performing the job duties.

Reception/Customer Service – 60%

• Receives visitors and employees to InnovAge with a courteous attitude and disposition and assists individuals who need assistance with services and/or directions to offices.
• Ensures facility security by maintaining sign in sheets and issuing visitor badges, notifies staff member of visitor’s arrival in a timely fashion.
• Answers all incoming calls and routes to appropriate departments, takes messages and responds as needed
• Maintains an orderly reception area in order to provide and maintain InnovAge image
• Pages staff via paging system when appropriate and according to established procedure
• Responds to emergency calls according to established procedures in a courteous and helpful manner.

Clerical Administrative – 40%

• Handles and processes incoming and outgoing packages and/or letters from FedEx, USPS, UPS and other postal delivery and messenger companies.
• Prepares and processes interoffice and regular outgoing/incoming mail. Distributes mail in a timely manner with regard to confidentiality and sensitive issues.
• Provides basic and general maintenance of all office equipment which includes pagers, copiers, faxes and printers, notifies appropriate parties when equipment is out of order
• Maintains appropriate logs and records of office equipment and or supplies and assists with care and maintenance
• Provides administrative support and performs general office duties as assigned.
• Additional work functions and duties may be assigned

REQUIRED

• High School diploma or GED
• Experience answering inbound phone calls and knowledge of multiline phone systems
• Experience with standard office procedures including filing, record keeping and the use of standard office equipment such as personal computers, copiers and fax machines

PREFERRED

• Medical Terminology
• Bilingual - Spanish