Client Care Manager

Job Description

Job Description

Summary

The Client Care Manager is responsible for developing and maintaining relationships with clients and caregivers. This includes staffing, scheduling, and supervision of field staff to meet the client’s needs. Strong communication, problem-solving skills and making the proper client-caregiver match are necessary for long-term services with JEVS Care at Home. The Client Care Manager will drive growth through client and employee satisfaction. The Client Care Manager reports to the Associate Director of their Office.

Responsibilities

• Ensure that all Clients receive 100% service utilization, and if not possible provide documentation and timely communication to Managed Care Organizations.
• Ensure all Clients have coverage that is aligned with scheduled services.
• Reconcile and complete dashboard and pre-billing duties daily and timely for weekly payroll processing.
• Ensure EVV and timesheet compliance, discuss discrepancies with client and caregiver, and ensure that documentation received is correct, complete and on a timely basis.
• Serve as a liaison with the Area Agencies on Aging, Service Coordination Agencies, and Managed Care Organizations.
• Supervise a team of caregivers.
• Conduct 90-day and annual performance reviews assessing caregiver’s achievements, compliance, and overall performance.
• Collaborate with the Recruitment team in the hiring of potential Caregiver candidates.
• Collaborate with the Health and Education Department to assess caregiver abilities and client needs, according to the level and plan of care.
• Collaborate with payroll department and Patient Navigator to monitor eligibility, authorizations, and utilization to ensure maximum service delivery.
• Communicate with client if/when any disruption in service occurs. Address all authorization/eligibility issues same day as notified
• Ensure master week/schedule is up to date and any changes made are reflected in a timely manner.
• Complete client visits in a consistent manner in accordance with JCAH policies and procedures.
• Complete Incident Report form within 24-hour notice of incident to the JCAH Compliance Department.
• Assist with new hire orientation and annual caregiver trainings, as needed.
• Serve as back up to On-Call Manager as needed.

Required Education and Experience

• Bachelor’s Degree in Human Services, Business Administration, or related field preferred or minimum 2 years’ experience in Home Care, Social Work, and/or work with The Office of Long-Term Living.
• Proficient in Microsoft Office: Word, Excel, Power Point, Outlook.
• Knowledge of HHAeXchange, SAMS, and/or HCSIS desirable.
• Experience with case management/coordination, records/utilization management, preparing reports, or other documentation desirable.
• Spanish Speaking preferred
• Must have own car, valid driver’s license, and insurance.

Physical Requirements

May require sitting, standing, or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 25% required to other JEVS locations, home visits and other related functions.

Benefits

• Heath insurance
• Dental insurance
• Life insurance
• Paid time off
• Retirement benefits

For more information about JEVS Care at Home, please visit our website: jevsathome.org