Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support customer accounts and help ensure a smooth flow of information between clients, sales, production, and shipping teams in San Antonio, Texas. This Long-term Contract position is ideal for someone who thrives in a fast-paced manufacturing setting and can manage multiple customer needs with accuracy and professionalism. The person in this role will serve as a key point of contact for order activity, account updates, and service-related questions while helping drive reliable on-time delivery performance.

Responsibilities:
• Manage a portfolio of small to mid-sized customer accounts, providing responsive service for routine and complex requests.
• Receive and enter customer orders from clients or account managers, ensuring accuracy and timely processing.
• Communicate updates related to order progress, pricing requests, revisions, confirmations, and service concerns.
• Coordinate material and supply purchases needed to support production schedules and customer commitments.
• Process purchase orders, assist with account credit activities, and keep customer records current and accurate.
• Partner with production and shipping teams to support delivery timelines and resolve order-related issues.
• Use internal order management systems to track account activity and help maintain on-time fulfillment.
• Address customer questions and complaints professionally, working toward practical and timely resolutions.• High school diploma or equivalent required.
• Bilingual communication skills in English and Spanish required.
• At least five years of experience in customer service, customer relations, or account coordination.
• Ability to perform accurate data entry and manage multiple tasks with strong attention to detail.
• Preferred experience in a manufacturing environment.
• Preferred background in the corrugated box industry or a similar industrial setting.
• Strong problem-solving, organization, and time management skills.
• Ability to build trust, stay resilient under pressure, and maintain a customer-focused approach.