Patient Service Coordinator

Overview The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Colon and Rectal Specialists, a subdivision of Texas Oncology . This full‑time position will support the TCRS North clinic at 13915 N. Mopac Expwy, Suite 100 in Austin, Texas. Typical work week is Monday through Friday, 8:00 a.m.–5:00 p.m. Note from Hiring Manager: At Texas Colon & Rectal Specialists, we believe exceptional patient care begins with an exceptional team. We foster a collaborative, supportive, and respectful work environment where every team member is valued and has the opportunity to grow professionally. If you’re passionate about making a meaningful difference in patients’ lives while working alongside dedicated providers and colleagues, we’d love to have you join our team. This position can be either a Level 1, 2, or Sr based on relevant work experience. What does the Patient Services Coordinator do? The Patient Service Coordinator professionally greets and welcomes patients and their friends/family. Registers and schedules appointments for patients efficiently and timely. Answers, screens, and directs all incoming calls to appropriate personnel, relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values. Responsibilities Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival. Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co‑pays and balances; provides receipt. Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures. Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details. Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart. Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities. Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regard to patient records. Other duties as requested or assigned. May type memos and forms. Qualifications High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required. Must successfully complete required e‑learning courses within 90 days of occupying the position. At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required. Knowledge of this practice’s personnel, daily routines, and scheduling a plus. At least 5 years front medical office receptionist experience with insurance forms and scheduling software required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff. #J-18808-Ljbffr US Oncology Network-wide Career Opportunities