CLIENT SERVICES ANALYST

Customer Services Client Support Analyst who supports the South-Central Region Office use and control of the EndPoint Management Platform; expected to have and maintain a complete overview of the system, and the main goal is to ensure all systems are working together as efficiently as possible.


Provides services and support related to the EPM system, including the hardware and software necessary to provide a reliable, secure, and well-performing client technology automated environment for the Department of Water Resources (DWR). Monitor system health and perform site-specific risk mitigation activities as part of change/configuration management to ensure smooth implementation of and transition to new software delivery/packaging and configuration management automation capabilities. Sustain and provide configuration management, create, test, and distribute standard Windows OS, application packages, scripts, and batch programs. Perform client technology problem resolution and service delivery activities. Provide Level 1 and Level 2 support for client technology environment. Monitor and resolve customer problem tickets within SLAs. Monitor and complete customer service requests within defined service-level agreements.


Collaborate with other Client Support Analysts and Division of Technology Services (DTS) technical and operational areas in the fulfillment of service requests and problem resolutions. Administering Microsoft Systems Center Configuration Manager (SCCM), including imaging, patching, application deployment, configuration management, and upgrades.

You will find additional information about the job in the Duty Statement .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-529964


Position #(s):
847-001-1401-XXX

Working Title:
CLIENT SERVICES ANALYST


Classification:
INFORMATION TECHNOLOGY ASSOCIATE $4,935.00 - $6,614.00 A
$5,424.00 - $7,270.00 B
$5,930.00 - $7,947.00 C
$6,521.00 - $8,740.00 D
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
Fresno County


Telework:
Hybrid


Job Type:
Permanent, Full Time


Department Information Division of Technology Services, Client Support Branch/Client Support Unit B, South Central Region Office - Fresno

Department of Water Resources (DWR) was established in 1956 by the California State Legislature. We manage California's water resources, systems, and infrastructure, including the State Water Project, in a responsible sustainable way.

At DWR, we are embedding climate change response into every project we undertake. We have set standards to help evaluate how each project incorporates climate resilience principles and ensure consistency across the Department. Our mission is to sustainably manage the water resources of California, in cooperation with other agencies, to benefit the state's people and protect, restore, and enhance the natural and human environments.

DWR also strives to create a trusting and welcoming workplace where employees embrace diverse viewpoints and treat each other with civility and respect. An important component of DWR's equal employment opportunity program centers around justice, equity, diversity, and inclusion.

Department Website:

Free virtual career consultation services including one-on-one DWR career consultations, application/resume review, tips for applying, and mock interviews, provided by DWR's Recruitment and Workforce Planning section can now be scheduled via


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/2/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Department of Water Resources
Mailing Address
Attn: Division of Human Resources
P.O. Box 1079


Sacramento , CA 95812


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Department of Water Resources
Submit in Person
Certification Desk
715 P Street, 7th floor


Sacramento , CA 95814


08:00 AM - 04:30 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - See Supplemental Questionnaire information under Special Instructions below.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in an Infrastructure role with a focus on Microsoft system administration.
• Proficiency with Microsoft 2016/2019 Server
• MCSE is a plus.
• Experience with automation utilizing PowerShell or other common scripting language.
• Experience with any of the following is highly desirable: Terminal Services, Group Policy Creation and Management, Windows 10, MS Office, MS Project, Visio, Symantec Endpoint
• Knowledge of Microsoft Store for Business and Intune device management
• Application Packaging and deployment with Microsoft SCCM
• Operational understanding of Azure AD and hybrid infrastructure, as well as familiarity with System Center Configuration Manager, is required.
• Excellent verbal & written communication skills
• Excellent problem-solving skills
• Team Oriented works well with Junior team members and management.
• Continuous improvement mindset
• Demonstrated ability to learn and quickly comprehend new concepts and technologies.
• Experience with AD, Azure, Office 365, Intune (MEM), Microsoft Endpoint Management, and DNS preferred.
• AWS / Cloud Workspaces experience is highly desirable.
• Cybersecurity includes controlling physical access to system hardware, as well as protecting against harm that may be done via network access, malicious data and code injection. Using common countermeasures: least privilege, user account access controls, firewalls, antivirus software, intrusion detection, vulnerability scanning, penetration testing, two factor authentication, secure backups, end user security training, etc.

Benefits
Click here to read about the outstanding benefits offered to eligible employees.


Personal Leave Program 2025: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals . The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings . For additional information please visit Human Resources Manual - CalHR



Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
DTS_HR
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View email address on click.appcast.io


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Office of Civil Rights
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View email address on click.appcast.io
California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Special Instructions


To be considered, submit a completed State application (STD. 678), Resume, and a Supplemental Questionnaire. Please reference SAP Position # 50000569 and Job Control # 529964 in the "examination(s) or job title(s) for which you are applying" section of your application.

The submitted Supplemental Questionnaire information must be no more than two (2) pages (12-point Arial font) and contain the question number with the submitted response.

• Why are you a good candidate for this job?
• Describe your experience with managing Microsoft EPM, Azure, InTune, or all these technologies.
• Describe the analytical steps you would take to troubleshoot, resolve, and document the completion of problem tickets and service requests. Include example(s) from experience if any, that demonstrate your ability to utilize the completed staff work process.
• In this position, you will be required to effectively work together with business, technical staff, and management. Describe how you would be effective in this aspect. Include example(s) when you demonstrated support, enthusiasm, and commitment to overcome resistance and implement an important change.

The following basis of eligibility will be considered: List eligibility, transfer, LEAP, reinstatement, and SROA/Surplus.

Resumes, cover letters, and/or other attachments will not be accepted in lieu of a completed application.


The hiring unit will receive only the documents specified in the Required Application Package Documents section.


Click here to complete DWR's Recruitment Survey . This survey is for research purpose only and will not affect the application status.


Examination/Assessment


For more information about the State hiring process, click here . To learn more about how to get a State job, click here .

List eligibility can be established by taking and passing the examination/assessment.


Click the examination(s)/assessment(s) information link:

INFORMATION TECHNOLOGY ASSOCIATE


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.