Service Desk Analyst

Job Location Shadeland Ave Indianapolis, IN 46256 United States About Us Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state‑of‑the‑art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you. Job Description The Service Desk Analyst provides superior customer service to customers in an ever‑growing variety of service needs. You will diagnose and solve system inquiries and error reports daily. You will perform all Service Desk functions including, but not limited to, answering calls, documenting help tickets and providing solutions. You will capture, translate, and accurately diagnose details of a service need in the tracking system. Qualifications High school diploma or GED required. Two (2) or more years of experience in customer service or experience providing technical support to end users. Ability to adapt to a variety of situations, changes, and new learnings. Desire to be helpful in any situation, technical or non‑technical. Knowledge of industry‑standard concepts, practices, and procedures within the Service Desk or Help Desk field. Why Community? At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider all an integral part of the exceptional patient experience. We pride ourselves on not having employees but caregivers. Join our Community as we make a difference in your community. Work Arrangement Remote / Work from Home / Virtual / Hybrid #J-18808-Ljbffr Community Health Network