Restaurant Assistant General Manager - Upscale Casual - High Volume

Job Description

Job Description

Job Title: Restaurant Assistant General Manager

Type: Permanent, Full-Time

Concept: Upscale Casual

Location: Boston, MA

Salary: $80,000-$90,000 plus bonus

Overview

A Restaurant Assistant General Manager plays a critical leadership role in supporting the overall success of restaurant operations. They work closely with the General Manager to oversee daily operations, drive financial performance, lead and develop team members, ensure exceptional guest experiences, and maintain the highest standards of service, quality, and operational excellence.

Job Description

As a Restaurant Assistant General Manager, you will be instrumental in managing all facets of our restaurant's operations and delivering an exceptional guest experience. Your role will involve overseeing both front- and back-of-house activities, upholding service standards, managing labor and operational costs, and fostering the development of a high-performing team.

Working closely with the General Manager, you will play a pivotal part in the restaurant's daily success. Your responsibilities will include driving sales, controlling expenses, maintaining operational excellence, and cultivating a positive atmosphere for guests and employees alike. You will also help lead the management team, oversee inventory and purchasing, support promotional efforts, and ensure the restaurant consistently meets its performance targets.

A key aspect of your role will be assisting with the recruitment, hiring, training, coaching, and motivation of all staff, including managers, servers, bartenders, hosts, and kitchen personnel. You will also help create work schedules, monitor labor costs, delegate tasks effectively, and ensure strict compliance with all company policies and procedures.

About the Company and Benefits

We're a thriving company with 28 locations, renowned for offering excellent career growth opportunities. We've built a culture that's all about our team: we provide comprehensive health, dental, and vision insurance, a robust retirement plan, paid vacation, and sick leave, plus the convenience of paid parking.

Job Qualifications

• High School Diploma required; Bachelor's degree in Hospitality, Restaurant Management, Business Administration, or related field preferred
• Minimum of 3-5 years of restaurant management experience in a high-volume, upscale casual or full-service restaurant environment
• Experience managing annual sales volumes of $5,000,000 or more preferred
• Strong knowledge of restaurant operations, including front-of-house and back-of-house management
• Proficiency in restaurant management software, particularly Toast
• Excellent leadership, coaching, and team development skills
• Strong financial acumen, including budgeting, labor management, and cost control
• Exceptional problem-solving, organizational, and guest service skills
• Excellent communication and interpersonal skills
• Ability to work flexible schedules, including nights, weekends, and holidays
• Ability to effectively prioritize, delegate, and manage multiple responsibilities in a fast-paced environment

Key Responsibilities

• Assist the General Manager in overseeing all aspects of restaurant operations
• Support hiring, training, coaching, and performance management of restaurant staff and managers
• Ensure exceptional guest service standards are consistently maintained
• Monitor financial performance, including sales, labor, food cost, and profitability goals
• Create and manage employee schedules while maintaining labor budgets
• Ensure compliance with all company policies, health regulations, safety standards, and licensing requirements
• Assist with inventory management, purchasing, and vendor relationships
• Lead daily pre-shift meetings and facilitate effective communication among team members
• Handle guest concerns and resolve issues promptly and professionally
• Support planning and execution of marketing initiatives, promotions, and special events
• Maintain cleanliness, organization, and operational excellence throughout the restaurant
• Serve as Manager-on-Duty in the General Manager's absence

This Restaurant Assistant General Manager position operates in a fast-paced restaurant environment. Physical demands include remaining stationary for extended periods, frequently moving throughout the restaurant, lifting up to 50 lbs., and possessing the ability to hear, communicate effectively, and maintain good close and distance vision.

Union experience is a plus. Candidates for the Restaurant Assistant General Manager position must be legally authorized to work in the United States, be at least 21 years old, and maintain any required state health and/or alcohol compliance certifications.

Proficiency in English is required.

We're an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For an interview, apply by sending your updated resume to Michelle Hollander