Front Desk Ambassador - Part-time

Job Overview

The Front Desk Agent at Catbird is the face of arrival, welcoming guests with genuine warmth and efficient service, answering questions about the neighborhood, and setting the tone for a stay that feels like RiNo at its best. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. They are an ambassador of happiness and hospitality within our hotel and with every guest interaction.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Maintains a friendly, cheerful and courteous demeanor at all times.

Other responsibilities include all other duties as assigned, requested or deemed necessary by management.

Supervisory duties include none.

Qualifications

Education/Formal Training: High School diploma or equivalent

ABT (Alcohol Beverage Training) Certification

Experience: None required

Knowledge/Skills:

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Benefits

Part Time Hourly Roles:

• Supplemental Pay: Tips
• Paid sick time
• Eligible to participate in the Company's 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
• Calm Health Application Subscription
• Employee assistance program
• Eligible to purchase Pet Insurance
• Great discounts on Hotels, Restaurants, and much, more

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Salary

USD $20.00 - USD $21.00 /Hr.