Director of Operations

Director Of Operations

Network Right is on a mission to redefine what it means to be a managed service provider. We're disrupting the traditional MSP market by building a next-generation IT company that puts people first. We work exclusively with venture-backed technology companies, partnering alongside the world's leading VCs to support the startups shaping tomorrow's industries.

Unlike conventional IT providers, we don't offer one-size-fits-all solutions. We bridge the gap between technology and people by delivering custom, high-touch support tailored to the needs of fast-moving, high-growth businesses, making technology an accelerant, not a bottleneck.

What You'll Do:

• Build, document, and own the SOPs that define how we deliver, scale, and operate as a company
• Own the full internal and service operations of the company, from service delivery workflows to billing, contracts, and time tracking
• Collaborate with our Client Relations Manager to ensure our operational processes are actively supporting client satisfaction and long-term retention
• Lead and develop our recruiting function, setting the talent strategy to shift us from reactive inbound hiring to proactive talent acquisition
• Partner with our Service Manager to identify and eliminate friction in day-to-day service operations so our consultants can focus on clients
• Build and maintain dashboards and reporting that give leadership clear visibility into financial and operational health
• Work closely with the CEO and leadership team on headcount planning as we scale past $10M

About You:

• You've operated inside a services business before, with an MSP, consulting, or professional services background preferred
• You have a high sense of agency. You don't wait to be told what needs fixing, you spot it, own it, and get it done.
• You operate with a maniacal sense of urgency. Good enough tomorrow is not better than today, and the people around you feel that energy.
• You're a builder, not just a maintainer. You get energy from creating structure where there isn't any
• You know how to run a recruiting function, not just manage a recruiter. You can define a talent brand, build pipelines, and think about what great hiring looks like 12 months from now
• You're comfortable with ambiguity and won't wait to be handed a playbook
• You're detail-oriented enough to care about process but strategic enough to know which processes actually matter

Benefits:

Health Benefits

• 100% covered health, dental and vision insurance for you, 50% for dependents
• Paid Parental Leave
• HSA/FSA eligibility

Compensation, Rewards & Recognition

• 401(k) + 4% company matching
• Annual Bonus Program

Balance

• Flexible Time Off

Learning & Development

• Flexible certification and learning stipends and reimbursements

Culture

• Biannual company retreats
• Social events
• Wellbeing events and programs

Extras

• Home internet and mobile reimbursement
• Monthly meal stipend
• Commuter benefits
• Onsite meals and snacks
• Dog-friendly office

Interview Plan:

• Round 1: 20 minutes Phone call with Recruiter
• Round 2: 45 minutes Zoom call with Service Manager
• Round 3: Onsite: 45 minutes with CoFounder, 45 minutes with CoFounder