Director of Operations
Network Right
Director Of Operations
Network Right is on a mission to redefine what it means to be a managed service provider. We're disrupting the traditional MSP market by building a next-generation IT company that puts people first. We work exclusively with venture-backed technology companies, partnering alongside the world's leading VCs to support the startups shaping tomorrow's industries.
Unlike conventional IT providers, we don't offer one-size-fits-all solutions. We bridge the gap between technology and people by delivering custom, high-touch support tailored to the needs of fast-moving, high-growth businesses, making technology an accelerant, not a bottleneck.
What You'll Do:
- Build, document, and own the SOPs that define how we deliver, scale, and operate as a company
- Own the full internal and service operations of the company, from service delivery workflows to billing, contracts, and time tracking
- Collaborate with our Client Relations Manager to ensure our operational processes are actively supporting client satisfaction and long-term retention
- Lead and develop our recruiting function, setting the talent strategy to shift us from reactive inbound hiring to proactive talent acquisition
- Partner with our Service Manager to identify and eliminate friction in day-to-day service operations so our consultants can focus on clients
- Build and maintain dashboards and reporting that give leadership clear visibility into financial and operational health
- Work closely with the CEO and leadership team on headcount planning as we scale past $10M
About You:
- You've operated inside a services business before, with an MSP, consulting, or professional services background preferred
- You have a high sense of agency. You don't wait to be told what needs fixing, you spot it, own it, and get it done.
- You operate with a maniacal sense of urgency. Good enough tomorrow is not better than today, and the people around you feel that energy.
- You're a builder, not just a maintainer. You get energy from creating structure where there isn't any
- You know how to run a recruiting function, not just manage a recruiter. You can define a talent brand, build pipelines, and think about what great hiring looks like 12 months from now
- You're comfortable with ambiguity and won't wait to be handed a playbook
- You're detail-oriented enough to care about process but strategic enough to know which processes actually matter
Benefits:
Health Benefits
- 100% covered health, dental and vision insurance for you, 50% for dependents
- Paid Parental Leave
- HSA/FSA eligibility
Compensation, Rewards & Recognition
- 401(k) + 4% company matching
- Annual Bonus Program
Balance
- Flexible Time Off
Learning & Development
- Flexible certification and learning stipends and reimbursements
Culture
- Biannual company retreats
- Social events
- Wellbeing events and programs
Extras
- Home internet and mobile reimbursement
- Monthly meal stipend
- Commuter benefits
- Onsite meals and snacks
- Dog-friendly office
Interview Plan:
- Round 1: 20 minutes Phone call with Recruiter
- Round 2: 45 minutes Zoom call with Service Manager
- Round 3: Onsite: 45 minutes with CoFounder, 45 minutes with CoFounder
Vacancy posted 3 days ago
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