Valet Attendant - San Francisco, CA

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. Position Summary The Valet Attendant delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures. Primary Objective Provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. Warmly greet guests, assist with vehicle drop‑off and retrieval, manage traffic flow, and address inquiries professionally. Follow all company policies, operate vehicles with care, and contribute to a seamless, high‑quality guest experience. Duties And Responsibilities Vehicle Inspections Conduct vehicle damage inspections and document parking locations on claim tickets. Safety Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security. Compliance Maintain compliance with attendance and time‑keeping policies, including clocking in/out for shifts and breaks and accurately reporting tips. Housekeeping Keep valet areas clean, organized, and presentable at all times. Customer Service and Teamwork Handle challenging situations with professionalism, resolve problems promptly, and ensure high‑quality service. Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments. Attendance and Professionalism Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in. Additional Responsibilities Perform other tasks as needed to support the company’s operational goals, remaining flexible and responsive to changing business needs. Attend required staff meetings and complete all assigned training modules on time. Competency/Qualifications Knowledge, Skills, and Abilities Perform essential duties satisfactorily, demonstrating knowledge, skill, and ability required for the role. Reasonable accommodation may be made to enable individuals with disabilities. Education/Experience High school diploma or GED; customer‑service experience preferred; a customer‑service attitude and a willing, helpful demeanor are mandatory. Certificates and Licenses A valid driver’s license and reliable transportation are required, with an acceptable motor‑vehicle record (no more than three moving violations in three years). A clean background check is required. No special certifications are necessary. Hospitality, Customer Service and Communication Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards. Organizational Support and Adaptability Follow company policies and procedures; adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism. Dependability and Safety Demonstrate dependability by following instructions, maintaining work schedules, and ensuring timely task completion. Adhere to safety procedures and report unsafe conditions while properly using and maintaining equipment to ensure workplace efficiency. Physical Demands and Work Environment Stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential. Cell Phone Use May be required to use personal cell phones for work‑related communication. Reimbursement follows company policy. Pay Transparency PMC is committed to pay transparency and equity among all employees. The company complies with equal employment opportunity laws and compensation laws. Additional Compensation And Benefits Health benefits – medical, vision, and dental insurance – upon eligibility 401(k) – upon eligibility Supplemental insurance – life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University – up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will Employment with PMC is on an at‑will basis; either party may end the relationship at any time. A 120‑day introductory period applies. Fair Labor Standards Act (FLSA) Position is non‑exempt; employees are eligible for overtime pay over 40 hours. Compensation complies with all applicable wage and overtime laws, meeting minimum wage requirements per location. Employee Leave PMC complies with all required paid leave, including sick leave and state‑specific family leave. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Job Title Valet Attendant Department Valet Parking Division Reports Directly To Valet Supervisor / Guest Service Coordinator Schedule Full‑time / Part‑time Status Non‑Exempt Compensation Hourly rate plus tips opportunities (rates vary by market; tips based on service performance and customer interactions) #J-18808-Ljbffr Parking Management Company