Desktop Support Technician, IT Operations

What to Expect Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Austin, TX. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day‑to‑day operations for Tesla's global IT infrastructure to support the growth of Tesla’s initiatives. What You’ll Do Excellent customer service skills, strong attention to detail with excellent follow‑up Provide onsite and remote support for the Tesla organization; responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking Work with Backups, Active Directory, Exchange, Azure, and Windows server environments Work with ECM, imaging, packaging, scripting – Python or PowerShell Work with enterprise remote imaging and administrative tools including SCCM, JAMF, and Intune Maintain and work with wireless technologies, LAN, VPN, and DSL Create, edit, and improve technical articles and other procedures for systems at Tesla Work with the team lead, with elevated permissions to address more challenging work within Active Directory, Office 365, and software licensing Perform in compliance with policy guidelines and within time frames as defined in the team’s SLAs and/or project requirements Troubleshoot Windows 10 & Windows 11, macOS, iOS, and Android mobile operating systems What You’ll Bring Minimum of 4 years of experience with desktop support Minimum of 4 years of experience within a Windows and macOS environment; some Linux experience is preferred Degree in Information Technology, Computer Science, or equivalent experience Compensation and Benefits Along with competitive pay, as a full‑time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family‑building, fertility, adoption, and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both with options for $0 paycheck contribution Company‑paid Health Savings Account (HSA) contribution when enrolled in the high‑deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company‑paid Basic Life and AD&D Short‑term and long‑term disability insurance (90‑day waiting period) Employee Assistance Program Sick and vacation time (flex time for salaried positions, accrued hours for hourly positions), and paid holidays Backup childcare and parenting support resources Voluntary benefits to include critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight loss and tobacco cessation programs Tesla Babies program Commuter benefits Employee discounts and perks program #J-18808-Ljbffr Tesla Motors, Inc.