Desktop Support Technician

Job Summary We are seeking a reliable and customer-focused Desktop Support Technician to provide technical assistance to end users across the organization. The ideal candidate will have hands-on experience with Microsoft 365 user setup, computer hardware and software troubleshooting, and a solid foundational understanding of networking and security concepts. Key Responsibilities Provide Tier 1–2 desktop support for Windows-based workstations, laptops, printers, and peripherals Set up, configure, and support Microsoft 365 user accounts, including email, licensing, and basic administration Troubleshoot and resolve hardware issues such as desktops, laptops, monitors, and related accessories Install, configure, and maintain operating systems and standard business applications Assist with basic network troubleshooting (connectivity, Wi-Fi, VPN, printers, ports) Support basic security practices, including endpoint protection, password resets, MFA support, and user access requests Document issues, solutions, and procedures within the ticketing system Escalate complex technical issues to senior IT staff as needed Deliver friendly, professional, and timely support to end users Required Qualifications 1–3 years of experience in a desktop support, help desk, or similar IT role General knowledge of Microsoft 365 user setup and support Strong understanding of Windows operating systems (Windows 10/11) Experience with hardware troubleshooting and basic computer repair Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN) Basic understanding of IT security principles and best practices Excellent communication and customer service skills Must have a valid driver's license Ability to perform physical work Ability to prioritize tasks and work independently in a fast-paced environment Physical Requirements Ability to lift and move IT equipment up to approximately 40-50 pounds Ability to bend, kneel, crouch, and crawl to access desks, equipment racks, and cabling Ability to stand or walk for extended periods while performing support tasks Ability to use hand tools and perform repetitive tasks related to hardware installation and repair Ability to work in confined spaces such as under desks or in network closets when required Preferred Qualifications Associate’s or Bachelor's degree in Information Technology or related field Relevant certifications (CompTIA A+, Network+, Microsoft certifications) Experience with ticketing systems and remote support tools Familiarity with Active Directory and basic group policies What We Offer Competitive compensation and benefits Opportunities for professional growth and training Collaborative and supportive IT team environment Exposure to a wide range of technologies and systems To Apply: Submit your resume and a brief cover letter detailing your relevant experience. #J-18808-Ljbffr Leif Johnson Ford Ii