Reservationist

Job Description

Job Description

POSITION OVERVIEW:

The Reservations Specialist at The Pierre New York, A Taj Hotel, is responsible for total business generation as it relates to converting reservation queries that are communicated to you directly via phone or electronically from individuals and/or travel agencies on behalf of the hotel.

JOB FUNCTION, TASKS, and RESPONSIBILITIES:

KEY RESPONSIBILITIES

• Organize, sort and direct incoming mail for the department.
• Handle several telephone calls at any given time.
• Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and special services are available. In addition, the ability to properly code all said reservations as to the rate type, source, travel agent, Sabre, etc.
• Recite all information regarding hotel facilities, hours of operation, key personnel, special activities and functions in the hotel.
• Reason what a potential guest is looking for in room accommodations and participate in problem-solving situations while keeping the Reservations Manager well informed.
• Utilize the guest history program to ensure maximum accuracy and recognition.
• Answer the telephones professionally and cheerfully, including transferring and routing misdirected calls and taking messages.
• Ability to close sales calls in a gracious and warm manner.
• Strong computer skills needed. Utilize the computer system in retrieving, updating and inputting room reservations.
• Give adequate directions to the hotel from any location.
• Process internal reservations, management reservations, reservations from the Central Reservations Office, employee complimentary requests, rooming lists, group blocks, travel agent discounts
• Exceptionally clear communication skills required
• Multi-lingual abilities is a plus

QUALIFICATIONS and REQUIREMENTS:

• Bachelor’s degree in hospitality or related field a plus
• OPERA knowledge and experience.
• Must maintain a professional verbal and physical demeanor in keeping with Luxury Hotel and Forbes Standards.
• Must be flexible and able to work cohesively with internal and external guests of differing personalities and diverse backgrounds.
• Must have high level of proficiency in the Microsoft Office Suite (Excel, Word, PowerPoint) as well as the ability to master a variety of PMS systems related to the Hospitality industry.
• Must have a minimum of two years’ experience in an operational position in the hospitality industry and a minimum of 1 year management experience. Customer Service Qualities.
• Positive outlook with the ability to remain polite and calm under conditions of periodic stress and high volume.
• Must have high level fluency in the English language (verbal and written).
• Ability to solve problems independently with a positive outcome for both customer and hotel.
• Ability to multi-task and manage diverse projects simultaneously.
• Superior communication skills with both internal and external customers.
• Work experience that involves building customer service relationships.

PHYSICAL REQUIREMENTS

NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Position: *While performing duties of job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls

Force: *Employee must occasionally lift and/or move up to 10 pounds

Sensory: *Noise level in the work environment is usually minimal

JOB LOCATION: On-Site Only