Patient Care Coordinator

All American Home Care LLC is an EEO Employer - M/F/Disability/Protected Veteran Status


All American Home Care is seeking an experienced Patient Care Coordinator with proven home care operations experience. This role requires someone who thrives in fast-paced environments, understands EVV systems, and can manage high-volume caseloads with precision and professionalism.

Job Summary

The Patient Care Coordinator is responsible for managing a high-volume caseload, staffing caregiver shifts, handling urgent call-outs, and ensuring client satisfaction and retention. This position requires strong decision-making skills, operational control, and confidence under pressure.

Key Responsibilities

• Manage and coordinate services for a caseload of home care patients while maintaining scheduling accuracy and service continuity.
• Staff caregiver shifts and maintains full coverage for all authorized client services.
• Respond to caregiver call-outs and schedule replacements while ensuring compliance with authorization hours.
• Work daily inside HHAeXchange or another EVV system to monitor visits, scheduling accuracy, and service utilization.
• Communicate with Service Coordinators, referral sources, caregivers, and clients regarding scheduling and service needs.
• Monitor authorization hours and address utilization discrepancies before services exceed approved limits.
• Document scheduling activities, service changes, and operational notes accurately in agency systems.
• Support service continuity, caregiver retention, and overall branch performance through strong operational coordination.

Required Qualifications

• Minimum 2 years of experience in a home care coordination or service coordination role
• Direct experience using HHAeXchange or other EVV systems
• Experience managing a caseload of at least 60+ patients
• Strong scheduling and staffing experience
• Ability to multitask under pressure
• Strong computer skills and documentation accuracy
• Bilingual English/Spanish preferred

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