Service Manager

Job Description Summary Service Manager – responsible for managing repair and maintenance of company owned and customer equipment, overseeing the organization of the yard (Ready to Rent, Returned, Down), preparing work schedules, handling service calls to meet customer needs, and ensuring equipment availability. Key focus areas: Develop a career track Leverage current skills while developing new ones Work with an incredible team of people Duties & Responsibilities Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down). Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required. Orders parts in order to maintain adequate supplies. Provides training and assistance to staff mechanics. Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory. Evaluates all equipment after repairs, maintenance or safety checks. Documents equipment status before and after rental. Handles customer complaints regarding equipment condition or operation. Promotes safety awareness. Performs quality control checks. Updates, maintains and keeps organized equipment service records. Creates, updates, closes and bills work orders. Files warranty claims in a timely fashion. Commission new equipment. Orders parts, returns parts, and performs parts inventory. Disposes of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge). Reports: equipment due for service, fleet status, equipment service record, open work order, warranty claim summary, inventory management, parts & merchandise detail, financial and historical trending, service department financial summary, shop foreman performance tool, work order charge back, halt report, open PO report, tech paid hours vs. worked hour report. Performs other duties assigned by the manager. Qualifications Valid driver’s license. Extensive experience in the repair and maintenance of self-propelled platforms and lifts. Knowledge of work planning and scheduling and other supervisory activities. Strong understanding of equipment capabilities and safety requirements. Clear perspective of maintenance and repair issues in the industry. Planning and management experience. Computer literacy. Reporting experience. Inventory management experience. Base Pay Range $64,790.00 - $76,938.60 (starting rate may vary based on position offered, location, education, training, and/or experience). Benefits Health, dental and vision plans. 401(k) match. Volunteer time off. Short‑term and long‑term disability. Accident, life and travel insurance. Flexible spending account. Tuition reimbursement. Employee assistance program (EAP). Length of service awards. Paid time off: 12-25 vacation days depending on years of service, 5 sick days, 6 holidays, 2 half‑day holidays, 2 floating holidays, 1 inclusion day, 1 volunteer day. Additional Information Veterans encouraged to apply. Sunbelt Rentals supports service members. #J-18808-Ljbffr