Administrative Assistant

Administrative AssistantDubuque, IA | Full-Time | On-SiteAbout Kunkel & AssociatesKunkel & Associates is a growing commercial insurance brokerage built on relationships, teamwork, and long-term success. We believe in investing in our people, supporting one another, and creating an environment where employees can grow, contribute, and build meaningful careers.Our Administrative team plays a critical role in keeping our office running smoothly and making a strong first impression for clients, visitors, and teammates alike.Position OverviewThe Administrative Assistant serves as the front door of the organization, providing essential administrative and office support while delivering a warm, professional experience to everyone who interacts with Kunkel & Associates.This role is ideal for someone who is organized, dependable, team-oriented, and comfortable managing multiple priorities in a fast-paced office environment.What You'll DoFront Desk & Office Support • Answer and route incoming calls professionally and efficiently • Greet clients, visitors, and vendors with a welcoming, positive presence • Manage incoming and outgoing mail, packages, and deliveriesAdministrative & Team Support • Create, update, and format documents using Microsoft Office • Prepare and distribute certificates of insurance, auto ID cards, and policy documents • Support sales and service teams with printing, binding, scanning, and filing • Assist with renewal preparation, questionnaires, and loss run requests • Run motor vehicle records and submit to insurance carriers as needed • Process cancellations and assist with day-end close functionsOrganization & Communication • Maintain accurate contact information in Microsoft Outlook • Monitor electronic mail and faxes daily • Communicate clearly with internal teams and escalate items to the appropriate department when neededWhat We're Looking For• 1–3 years of administrative, office, or customer-facing experience • Strong attention to detail and ability to stay organized in a busy environment • Professional communication skills—both written and verbal • Comfortable handling multiple tasks and shifting priorities • Proficiency in Microsoft Outlook, Word, and Excel • Dependable, team-oriented, and willing to step in where needed • Ability to type at least 60 WPMWork Environment & ExpectationsOn-site position (this role requires a consistent office presence) Monday–Friday, 8:00 AM–5:00 PM Lunch breaks coordinated with front desk coverage needs Fast-paced, collaborative office with a supportive training processWhy Join Kunkel & Associates?Stable, growing company with long-term career opportunities Supportive team culture—no "sink or swim" mentality Clear paths for growth into client service and account support roles Structured training and onboarding A workplace that values professionalism, teamwork, and people-first leadershipIf you enjoy being the go-to person in the office, thrive on organization, and take pride in creating a positive experience for others, we'd love to hear from you.