Medical Assistant

Front Desk Medical Assistant

Must reside in FL and be able to work in-person in our Tampa clinic to apply.

Defy Medical is looking for a Front Desk Medical Assistant on our Medical Staff Team to add to our growing team. The Medical Staff Team plays a pivotal role in the patient care plan. The Front Desk Medical Assistant will be the first impression of Defy Medical with many patients. A Front Desk Medical Assistant at Defy Medical is outgoing and enjoys helping people. Friendly demeanor, excellent communication, and organization are pillars for this role. Customer service is the key element to being successful in this role.

Responsibilities

• Cordially greet patients as they enter the clinic and provide them with any necessary paperwork or other information needed for their visit.
• Process and ensure accuracy for shipments orders
• Handle and process clinic deliveries
• Communicating with patients, medical personnel, and other staff members within the organization.
• Maintain patient and employee privacy in accordance with HIPAA regulations.
• Maintain email communication with patients and co-workers daily
• Assist with patient initial orders and medical orders
• Processing of travel letters and letters of medical necessities
• Upload patient documents into intake Q
• Medical release request
• Assisting with the count of clinic and front office inventory
• Prepare flow charts, notate appointments, and print out lab orders for following day patients
• Organize and maintain cleanliness of working areas, supplies, and equipment
• Provide superior customer service and apply problem solving skills to any patient complaints and provide follow-up to ensure satisfaction
• Required to be in the MA queue unless speaking to a patient at the window, handling Defy ship tickets (anything after 12p can be done the next day), C/O, and completing any assigned tickets.
• Lab Draws, PE, TP (days you are not covering the window)
• Opening/Closing task of clinic (Alarms, coffee maker, TV, etc.)

Qualifications

• Minimum 1 year of experience in a healthcare setting required; 2+ years preferred.
• Ability to perform blood draws and administer injections.
• Proficiency in medical terminology.
• Excellent interpersonal, verbal, and written communication skills, including professional email communication.
• Proficiency with computers, Microsoft Outlook/Microsoft Office, and Electronic Medical Record (EMR) systems.
• Strong multitasking, organization, and system navigation skills.
• Associate degree preferred.
• Certified Medical Assistant (CMA) certification preferred.
• Pharmaceutical experience encouraged.
• Demonstrated ability to be coachable, collaborative, and a strong team player.

Shift Available: Monday-Friday 8am-4:45pm (4-6 weeks of training)

Compensation: $19/hr (not negotiable)

Benefits

• PTO
• Paid Holidays
• Medical
• Dental
• Health insurance
• Employee Discount on services
• *Benefits are subject to change at any time