Associate VP, Services Procurement

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Services represent one of the organization’s most consequential sources of capability, capacity, transformation and external spend. The Associate Vice President, Services Procurement will lead the enterprise strategy for contingent workforce, outsourcing and offshoring, consulting and clinical services, converting third‑party services into measurable business outcomes, workforce agility, operating leverage and sustainable value.

The AVP will serve as the senior Procurement partner to leaders across the Insurance segment and Corporate Services, helping shape operating‑model, workforce and transformation decisions before sourcing begins or a supplier solution is selected.

The leader will bring deep expertise in global business services, business process outsourcing, workforce solutions and complex professional services. The mandate is to strengthen business‑case quality, establish clear make, buy, build, automate and partner choices, create fit‑for‑purpose commercial models, manage transitions and hold providers accountable for committed outcomes.

Success will be measured by whether business leaders make better services and workforce decisions, transformations deliver their promised value, and suppliers improve performance and innovation.

Key Responsibilities

Serve as the Strategic Services Partner to Business Leaders

• Serve as the senior Procurement relationship leader and trusted commercial advisor to Insurance segment and Corporate Services leadership.


• Develop a deep understanding of business strategy, operating plans, transformation roadmaps, workforce needs and financial commitments, and translate them into integrated services, workforce and supplier strategies.


• Engage upstream of supplier selection to frame the problem, test demand and assess make, buy, build, automate, offshore, outsource and partner alternatives.


• Bring concise, decision‑ready recommendations that clarify business outcomes, value, cost, risk, capacity, speed, optionality and organizational implications.


• Create alignment across