Customer Service Representative

Customer Service Representative| Stoneham, MA

Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table.  

At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You’ll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel.  

If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.  

Job Description  

We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.  

Job Duties  

Answer incoming calls and provide a professional, friendly customer experience  

Schedule service appointments and gather accurate customer information  

Listen to customer concerns and ask the right questions to understand their needs  

Handle multiple calls, tasks, and priorities in a fast-paced environment  

Follow up with customers as needed  

Identify opportunities for additional services and maintenance plans  

Enter and maintain accurate customer information in company systems  

Communicate with dispatchers, technicians, and other team members  

Handle customer concerns calmly and professionally  

Assist with administrative tasks and special projects as needed  

Skills & Experience  

1+ years of customer service, call center, or home services experience preferred  

Excellent phone presence and communication skills  

Strong organization and attention to detail  

Ability to multitask and prioritize in a busy environment  

Comfortable handling upset or frustrated customers  

Basic computer proficiency and ability to learn new software quickly  

Strong written communication skills  

Dependable, positive, and team-oriented  

HVAC, plumbing, electrical, or Service Titan experience is a plus  

What Success Looks Like  

Shows up ready to work and follows through on commitments  

Takes pride in quality work and attention to detail  

Communicates clearly with customers and teammates  

Works safely and follows established processes  

Takes ownership, solves problems, and is willing to keep learning  

Benefits  

Medical, dental, and vision insurance  

401(k) with company match  

Paid time off and paid holidays  

Company-paid life and disability insurance  

Paid training and professional development  

Opportunities for career growth and advancement  

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