Customer Operations Specialist

Customer Operations Specialist

Fenix Parts is a leading recycler and reseller of original equipment manufacturer (OEM) automotive products in the United States. The Fenix companies have been in business an average of more than 25 years and currently operate from 30+ locations throughout the U.S. Our primary business is auto recycling, which is the recovery and resale of OEM parts, components and systems.

The Customer Operations Specialist serves as the primary front-office and walk-in customer point of contact at the site. This role supports customers, sales, dispatch, and operations by handling counter transactions, administrative tasks, and order coordination that allow General Managers, Operations, and Sales teams to remain focused on production, fulfillment, and revenue generation. This position is not a call-queue sales role. Instead, it functions as a front-office clerk and site support role, responsible for walk-in customer service, counter transactions, order readiness, and clerical support activities.

Key Responsibilities

Customer Service & Counter Operations

• Serve walk-in customers professionally and efficiently.
• Process customer pickups and verify order readiness.
• Collect and apply COD and credit card payments and issue receipts.
• Coordinate with dispatch and operations to resolve counter issues.
• Contact customers to verify readiness of returns pickups.
• Maintain a clean and professional front-office and counter area.

Order & Work Order Support

• Locate and verify CPU and pickup orders for walk-in customers.
• Review unconfirmed work orders and escalate delays.
• Assist with RMAs, partial credits, and resolution entry.
• Communicate clearly with sales, dispatch, and customer service.

Administrative & Clerical Support

• Assist with daily reconciliations and cash handling support.
• Apply checks, manage mail, and support cash deposits.
• Track PO returns and vendor credits.
• Support scrap, restock, and inventory clerical tasks.
• Run and monitor reporting as needed by the GM to support site operations.

Operations & Site Support

• Assist with restocks and basic inventory organization.
• Support CPU shakedowns and order verification.
• Coordinate freight and customer pickups.
• Perform light site support duties as assigned.

Required Skills & Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency.
• Attention to detail and professionalism.

Preferred Qualifications

• Experience in counter sales or front-office administration.
• Automotive, parts, or logistics industry experience.
• Familiarity with order or inventory systems.

Physical & Work Requirements

• Ability to stand for extended periods.
• Ability to lift light materials as needed.
• Onsite presence during scheduled business hours.

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We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.