Information Technology Support Analyst

The IT Support Analyst owns the resolution of end-user technical issues, implements system configurations, and maintains client documentation. The position supports client network infrastructure, manages equipment setup, and performs routine system maintenance and reporting.

Responsibilities:

• Administering client hardware and network systems, improving operational efficiency, and ensuring high system availability to support business continuity
• Respond to and resolve help desk tickets via ticketing systems
• Install, configure, and troubleshoot workstations, network switches, wireless devices, and firewalls
• Maintain accurate records of tasks, inventory, and client system configurations in PSA and documentation tools
• Assist with network and system upgrades, patches, and updates
• Provide high-quality written and verbal communication with clients
• Document technical procedures and solutions for future reference
• Support data entry, export, and reporting activities

Requirements:

• Prior experience in help desk or technical support roles
• Knowledge of Windows and macOS operating systems
• Experience with network hardware, firewalls, and wireless devices
• Familiar with PSA systems, ticketing tools, and documentation software
• Relevant certifications (CompTIA A+, MCSA) preferred
• Hands-on experience with LAN/WAN, VPN, and remote support tools
• Ability to troubleshoot hardware and network issues • Strong written and verbal communication skills