Member specialist

Position Summary This role supports Sam's Club members by providing member service, maintaining checkout and entrance areas, resolving issues, promoting products, and ensuring a safe and welcoming shopping environment. What you'll do Provide member service, maintain the checkout area, resolve member issues and concerns, and promote Sam's Club products and services. Guide members regarding self‑service technology and process member purchases, payments, returns, refunds, and exchanges in accordance with company policies. Follow safety standards, conduct safety sweeps, and report unsafe situations to facility management. Manage merchandise handling procedures, zone areas, arrange and organize merchandise, and identify shrink and damages. Maintain entrance and exit areas, verify membership cards, acknowledge members, review receipts, and secure Sam's Club assets and property by observing and communicating potential criminal activity. Maintain required paperwork, logs, and documentation, execute emergency response procedures, and ensure compliance with security and safety practices. Assist with training Member Frontline Services associates on company processes, teach new technology and tool functionality, deliver new program roll‑out training, and provide continuous learning and process improvement opportunities. Complete work assignments and prioritize tasks using company policies, data, and resources; collaborate with managers, co‑workers, and customers; communicate progress; and adapt to change and feedback. Minimum Qualifications Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications. Drug‑Free Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Benefits Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. The amount of PTO/PPTO is based on job classification and length of employment and will meet or exceed applicable paid sick leave laws. Additional benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at . Compensation The hourly wage range for this position is $18.00 to $26.00*. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. #J-18808-Ljbffr