Office Manager / Creative Admin

Optical Office Manager An established optical practice is seeking a confident, organized, and proactive Optical Office Manager to lead their dynamic team. This pivotal role is for a leader passionate about creating a positive patient experience, fostering a supportive team culture, and driving operational excellence. Key Responsibilities: Oversee daily operations of the optical office, ensuring smooth workflow and exceptional patient care Lead, motivate, and coach a diverse team, cultivating accountability and professional growth Hold staff to high standards while providing constructive feedback and engaging in difficult conversations as needed Continually create a positive, collaborative, and supportive work environment Identify areas for improvement and implement effective processes for training, workflow, and team development Take ownership of team performance, consistency, and continuous improvement initiatives Actively participate in the patient experience, coaching staff on service excellence and recognizing opportunities to enhance practice performance Collaborate with leadership to set and achieve goals for patient-facing services, growth, and quality Address gaps and challenges proactively with solution-oriented thinking, providing structure and follow-through without constant direction Qualifications: Proven leadership experience with the ability to drive results Strong organizational skills and the ability to manage multiple priorities Comfortable holding team members accountable and having difficult conversations Sales background or experience coaching teams to achieve operational and service goals is a plus Exceptional communication skills with emotional maturity and dependability Track record of building strong teams and positive work cultures Proactive, hands-on manager who balances daily operations with big-picture thinking