Customer Service Dispatcher

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service Dispatcher Full Time Clerical Spokane, WA, US 30+ days ago Requisition ID: 1053 Salary Range: $21.00 To $25.00 Hourly We believe the best work happens when people feel supported and valued. In this role, you’ll join a team that prioritizes 'people first' in every decision we make. You’ll be the central link between our customers and our field technicians, backed by a management team, and owner, who are genuinely invested in your success. Our team is dedicated and driven, but we always make space for community; our monthly summer BBQs are a favorite tradition where the entire crew gathers to relax and recharge. If you're looking for a supportive, close-knit crew, you’ll fit right in here. About Us R&R Heating & Air Conditioning is a local family business and one of the largest HVAC companies in the Inland Northwest. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within. Key Responsibilities Manage and optimize the dispatch board to ensure maximum efficiency and productivity Dispatch technicians based on skillset, availability, urgency, and location Coordinate and schedule sold work (installations, repairs, and projects) Resolve customer concerns quickly, professionally, and with care Accurately document and update all job information in ServiceTitan Support field teams to ensure smooth workflow and job completion Qualifications Strong organizational and multitasking skills Excellent communication skills (both with customers and internal teams) High attention to detail and accuracy Ability to adapt quickly and stay effective as priorities shift throughout the day Proficient with complex software interfaces Additional Skills (Preferred but Not Required) Experience dispatching for a service based company Familiarity with Service Titan or similar software Basic understanding of HVAC plumbing and electrical systems Experience using software or logic-based systems to minimize drive time What We Offer Clear career path and advancement opportunities Competitive Pay Paid time off and holidays Health, dental, and vision insurance Kayaks and paddleboards available for employee use Employer Paid Life Insurance with EAP Seasonal Event Tickets 401(k) with company match A team-focused culture that values safety, accountability, and growth Join the team that builds more than just HVAC systems—we build careers. Apply today and grow with R&R Heating and Air Conditioning. #J-18808-Ljbffr