Hotel Front Desk Manager

Job Description

Job Description

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond to meet our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!

Compensation:

$16 - $18 hourly

Responsibilities:

• Gather financial information and generate occupancy reports for the general manager
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies

Qualifications:

• Prior hospitality experience of 1 year is required for this position
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• Possess excellent management skills, communication skills, and multitasking skills
• Applicants must have a high school diploma or GED
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.