Customer Service Clerk (Arts & Crafts)

Summary

This position is assigned to the Non-Appropriated Fund (NAF) Community Programs (N922) Branch; Morale, Welfare, and Recreation (MWR) Recreational Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii, at Joint Base Pearl Harbor Hickam (JBPHH), Honolulu, HI. The purpose of this position is to provide customer service to patrons as well as to perform a variety of duties in support of the MWR community recreation program; located at Hickam Arts & Crafts Center.

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Duties

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The incumbent is involved in one or more recreational activities such as military or community center activities; outdoor recreation; craft and hobby shops; athletics, fitness and sports programs; music and theater and/or other similar MWR recreational services. This position is assigned to the Arts & Crafts Center. Performs a full range of services such as:

• Assisting customers, taking special orders, providing layaway services, following up on delinquent payments, making refunds or adjustments, resolving routine complaints, and any other customer service-related duties or transactions.
• May operate cash register, receive payment, and make change.
• Assist in the maintenance of pertinent records and logs relating to customer service transactions.
• Performs other related duties as assigned.

Requirements

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Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess:

• Must be able to learn MWR policies, rules and regulations involving the work area, and have the ability to communicate orally and in writing.
• Must have knowledge of basic mathematics.
• Six months experience in a related recreational activity is desired.
• Applicants with knowledge of arts and crafts related merchandise and have a valid driver's license are preferred.

*** Must be available to work Tuesday - Saturday between the hours of 9:15 a.m.-6:15 p.m. ***

Education

This position does not have a positive education requirement.

Additional information

Salary is dependent on experience and/or education.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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