Customer Service Representative
Insight Global
Customer Service Representative
Required Skills & Experience: A few years of customer service or call center experience. Need to be comfortable on the phones all day and having that be main responsibility.
Ability to make 100-150 outbound calls a day on average.
Persuasive skills.
Good comms.
Some kind of education.
Nice to Have Skills & Experience: Banking or mortgage experience.
Job Description: A client of Insight Global is looking to bring a CSR on. This team works directly with the mortgage loan officer team and is the first line of communication between the customer and the officer. They are responsible for making calls to customers and asking the questions to discover if they want to purchase or refinance. If no, will need to seek to understand why and give some rebuttal back if applicable. If yes, will transfer to the mortgage loan officer after getting the proper information and documentation needed. The end goal is to get transfers to the MLO's aim for at least 5-10 a month. Estimated pay 18-21/hr.
Insight GlobalVacancy posted 2 days ago
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