VP of Customer Experience (VP CX)

High Point / Greensboro / Winston-Salem / Surrounding Area, United States | Posted on 05/22/2025 City High Point / Greensboro / Winston-Salem / Surrounding Area State/Province North Carolina Country United States About Us Foundedin 1987 in High Point, NC, Preferred Data Corporation (PDC)recognized early on the critical role technology would play inbusiness. As manufacturers increasingly adopted computersystems, we focused on providing the specialized IT consultingand support they needed to thrive. Overthree decades, we haven't just kept pace with technology;we've anticipated the evolving needs of the manufacturingsector. This led to the development of our proprietaryPDC softwaresuite , designed to streamline core manufacturing processesfrom quoting and sales to accounting and operations. Ourcommitment goes beyond software. We expanded our expertise toencompass robust cybersecurity, cloud integration, proactivemanaged IT services, and strategic AI implementation – alltailored to the unique demands and challenges of modernmanufacturing environments. Job Description About Preferred Data Corporation Preferred Data Corporation is a provider of IT solutions and services, supporting businesses in High Point, NC, and surrounding areas. We are seeking a Vice President to join our team and deliver high-quality support to our clients using our software products. The Vice President of Customer Experience (VP CX) will provide technical and customer support to clients, assisting with software-related inquiries, troubleshooting, and user guidance. This role is ideal for individuals with strong communication skills, a solid understanding of software applications who enjoy helping customers succeed. Responsibilities Respond to client inquiries via phone, email, or chat regarding software functionality, issues, and usage. Troubleshoot software problems, guiding clients through solutions or escalating complex issues to technical teams. Assist clients with software setup, configuration, and basic training to ensure effective use. Document all customer interactions, issues, and resolutions accurately in the support system. Collaborate with software development and IT teams to report recurring issues and suggest improvements. Maintain up-to-date knowledge of Preferred Data Corporation’s software products and updates. Adhere to company policies and customer service standards to ensure client satisfaction. Requirements Associate’s or Bachelor’s degree Basic knowledge of software applications, including familiarity with common business software (ERP Manufacturing , accounting , or similar systems) Strong problem-solving skills and ability to explain technical concepts clearly to non-technical users. Accounting Knowledge is a must Excellent verbal and written communication skills with a customer-focused mindset. Ability to work independently and as part of a team in a fast-paced environment. Experience in customer service or technical support is preferred but not required. This is an onsite position with potential for hybrid work after training. Benefits Competitive salary with opportunities for career advancement. Health, dental, and vision insurance. Paid time off and holidays. Training and professional development opportunities. #J-18808-Ljbffr Preferred Data Corporation