Scheduling Coordinator 1- Trauma & Burn Clinic

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact View email address on click.appcast.io. If you have questions while submitting an application, please review these frequently asked questions. Current Employees And Students If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome To The Ohio State University’s Career Site. We Invite You To Apply To Positions Of Interest. In Order To Ensure Your Application Is Complete, You Must Complete The Following Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title: Scheduling Coordinator 1- Trauma & Burn Clinic Department: University Hospital | Trauma Program Position Summary The scheduling coordinator is responsible for providing excellent customer service while assisting patients from arrival to discharge from their clinic visit. The scheduling coordinator may assist with patient access coordination including but not limited to: patient registration, making follow-up appointments for testing and clinic visits as well as providing the patient with an after‑visit summary. For Hire High school diploma or two or more years of experience or training in customer service or healthcare. Excellent customer service skills coupled with enthusiasm and compassion along with the ability to multitask. High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the clinics. Additional Information Duties and Responsibilities 95% Responsible for accurately and efficiently answering and completing calls that are received from patients, their caregivers, relatives, and other members of the healthcare team while providing the highest level of customer service and confidentiality. This involves scheduling patients according to scheduling guidelines and protocols, providers’ schedules, prioritizing patients’ health problems according to their urgency; and educating/advising patients, and making safe, effective decisions under the direction of the patient’s physician. Coordinates patient appointments with other providers and departments and links appointments when required within a computer system. Exercises independent judgment to triage clinical issues to the provider or designee to determine appropriate scheduling action. Resolves patient inquiries or escalates for solutions. Considers patients’ needs and communicates the current date, time, and location of appointment of the patient. Accurately and effectively handles patient referrals, reschedules, cancels, or bumps appointments as needed. Produces appointment bump/cancellation lists to ensure patient notification and rescheduling of patient appointments. Takes messages as needed and passes information along to appropriate clinical personnel. Follows all prescribed EPIC searches, including searching and screening for any other appointments. Utilizes systems to enter call information into the message center. Obtains, verifies, and inputs all information accurately into the appropriate system; uses neat legible penmanship when taking messages manually; and distributes messages to the appropriate clinical staff promptly. Generates system reports and utilizes system tools to review call statistics to identify opportunities for improvement, such as referrals, appointment registration, and wait times. Escalates all complaints to the manager or supervisor, utilizing an established chain of command. Communicates to the physician/assistant the latest insurance information and indicates any action. Displays the highest level of customer service, attentiveness, and consideration possible in all cases. 5% Other duties as assigned. Non Patient Care title Location: University Hospital (0870) Position Type: Regular Scheduled Hours: 40 Shift First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. #J-18808-Ljbffr