Customer Success Representative

Job Description

Infinity Management Group was founded on the belief that sales should feel like a 5-star service and not just a transaction. In partnership with top-tier home improvement experts, we help educate customers on quality home improvement and construction services - all while providing our team entry points into rewarding professional pathways.

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Our Customer Success Representatives serve as brand ambassadors, communicators, and community protectors. We don’t just sell solutions; we represent peace of mind. Our team prides itself on sales and account management done right, careers done better, and impact done daily.

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What You’ll Be Doing

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Help customers feel safe, supported, and empowered in this performance-based role. As a Customer Success Representative, you’ll turn home improvement solutions into peace of mind. You’ll work closely with clients to ensure they understand their options, feel heard, and receive top-tier service - all while growing your skills and making a genuine impact.

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Your Job As A Customer Success Representative Will Involve:

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• Guiding residential customers through home improvement sales solutions with clarity and compassion, ensuring they feel secure and confident in their choices
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• Addressing questions and concerns with patience and expertise, transforming worries into reassurance
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• Developing tailored recommendations based on customer needs, lifestyle, and property specifics through a sales consultation
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• Following up proactively with customers to check on service satisfaction and offer additional support when needed
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• Collaborating closely with field technicians, service teams, and fellow Customer Success Representatives to deliver seamless customer experiences
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• Keeping detailed, accurate records of customer interactions, preferences, and service plans
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• Meeting and exceeding individual and team sales goals through genuine, needs-based selling
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• Actively participating in training and coaching sessions to enhance your product knowledge and customer engagement skills
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What We Look For

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The qualifications and skills we seek in a Customer Success Representative include:

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• Strong communication skills: you listen as well as you speak
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• Empathy and patience when dealing with customer concerns or fears
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• Confidence to recommend solutions and guide customers through decisions
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• Ability to multitask in a dynamic, fast-paced environment
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• Basic computer and CRM knowledge
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• Previous experience in customer service, sales, or hospitality is a plus - but not required
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• Self-motivated mindset with a genuine passion for helping people
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What You’ll Enjoy

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Every Customer Success Representative should benefit from:

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• Industry-leading training with mentorship and continuous learning opportunities
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• Supportive team culture where your voice is heard and valued
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• Opportunities for advancement into senior customer success or leadership roles
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