Seasonal Gym Front Desk: Member Experience & Tours
Excel Fitness
Job Summary
All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities
-Greet members, prospective members and guests, providing exceptional customer service. -Responsibilities could include:
-Customer service background preferred. -Basic computer proficiency. -Upbeat and positive attitude! -Punctuality and reliability is a must. -Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. -Strong listener with the ability to empathize and problem solve. -Demonstrate diplomacy in all interactions while using appropriate behavior and language. -High School diploma/GED equivalent required. -Must be 18 years of age or older. Physical Demands
-Continual standing and walking during shift. -Continual talking in person or on the phone during shift. -Must be able to occasionally lift up to 50 lbs. #J-18808-Ljbffr
All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities
-Greet members, prospective members and guests, providing exceptional customer service. -Responsibilities could include:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
-Customer service background preferred. -Basic computer proficiency. -Upbeat and positive attitude! -Punctuality and reliability is a must. -Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. -Strong listener with the ability to empathize and problem solve. -Demonstrate diplomacy in all interactions while using appropriate behavior and language. -High School diploma/GED equivalent required. -Must be 18 years of age or older. Physical Demands
-Continual standing and walking during shift. -Continual talking in person or on the phone during shift. -Must be able to occasionally lift up to 50 lbs. #J-18808-Ljbffr
Vacancy posted 2 days ago
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