Manager - Practice Operations

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and  comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Current Openings: 

MASO & POTR
The Manager for MASO (Medical and Administrative Support Operations) and POTR (Practice Operations Training & Recruitment) provides strategic and operational oversight for MAA and AA teams across the Rochester campus. The Manager drives continuous improvement through innovation, automation, and workflow optimization, while overseeing recruitment, onboarding, and workforce development. The Manager partners with Practice Operations leadership to implement strategic initiatives, improve workflows, and ensure high-quality, efficient administrative support aligned with organizational priorities.

Parking and Transportation
The Manager for Parking and Transportation plays a critical leadership role in supporting safe, efficient, and welcoming arrivals and departures for patients, visitors, and staff across the Mayo Clinic campus. This position is responsible for overseeing parking and transportation operations and working in close partnership with concierge, valet services, the City of Rochester, Rochester Public Transit, and other key operational teams. Together, these partnerships ensure a seamless arrival and departure experience that reflects Mayo Clinic’s commitment to exceptional service. As Mayo Clinic continues to transform the arrival and departure experience, this role will be instrumental in operationalizing new approaches that incorporate AI and automation. The Manager will lead efforts to improve and integrate processes that create a coordinated, patient-centered experience—from the moment of arrival through departure—while maintaining safety, efficiency, and service excellence.

Primary Care
The Manager in Primary Care plays a crucial role in shaping the health and well-being of the entire community. By overseeing daily clinic operations, the manager ensures seamless support for employees, dependents, and the community for primary care patients. This role will support the Northwest Community Clinic, the Primary Care Procedure Practice, the Primary Care Integrated Community Specialists and other assignments within Primary Care.  The manager role partners with Primary Care leadership teams to support transformation, innovation and automation efforts. This position requires strong collaboration across various departments and divisions and multi-disciplinary teams along with strong communication skills to support the daily operations in addition to Bold. Forward. in Rochester.

Transplant Center
The Manager position in the Transplant Center provides administrative partnership to center leadership, consulting staff and allied health teams. The Manager provides primary partnership to Heart, Lung, Bone Marrow, and Vascularized Composite Transplant Programs and the medical, surgical, adult/pediatric MD medical directors for each. Role scope is inpatient, outpatient, surgical, medical, and enterprise focused, and requires close partnership and collaboration with CV Surgery, Cardiology, Pulmonary, Hematology, and Reconstructive Surgery leadership teams and practices. This position assures excellence in clinical operations and leads initiatives for process improvement and regulatory compliance, financial stewardship, business development, practice optimization, and strategic innovation – all in alignment with the Bold. Forward. vision. The Manager also oversees outreach, contracting partnerships, and the implementation of programs driven by national transplantation initiatives. The Transplant Center performs over 1000 solid organ and bone marrow transplants per year and operates through a fully multidisciplinary approach. Daily cross-functional and cross-departmental collaboration drive the success of this role. The Manager serves on the Transplant Specialty Council Practice Committee, actively participates in enterprise convergence initiatives, and leads at least on enterprise workgroup.

Dermatology
The Manager in the Department of Dermatology has primary responsibility for surgical and laboratory operations within a complex practice that spans Clinical, Surgical, and Laboratory divisions. This position provides administrative partnership to physician and administrative leadership in the Surgical and Laboratory divisions and has direct supervisory responsibility for the Dermatology Laboratory Supervisor, along with leadership responsibility for surgical and laboratory operations, including process redesign, automation, innovation, and practice transformation initiatives. Administrative responsibilities include workforce development, resource planning, financial stewardship, project and change management, quality improvement, and oversight of complex operational and strategic initiatives that advance access, efficiency, and patient care. Daily cross-functional and cross-departmental collaboration drive the success of this role, supporting multidisciplinary coordination and execution of departmental priorities. The position contributes through operational excellence, innovation, practice optimization, and strategic initiatives that support transformation and the evolving needs of the department and institution.

Position Overview

The Manager partners with administrative leaders, physicians, and scientists to lead and coordinate operational and administrative functions in alignment with strategic priorities. The Manager has strong leadership, operational and process improvement capabilities. 

Embodying our Mayo Clinic values, the Manager plays a pivotal role within shields and departments managing teams and service lines. 

Responsibilities 

Vision and Strategy

• Lead and manage the team to operationalize the vision, executing goals and outcome-based objectives. 
• Actively contribute to the development of priorities and action plans.
• Serve as a liaison between front-line supervisors and staff and leadership to ensure strategic alignment, staff engagement, and open, transparent, bidirectional communication.
• Develop relationships externally in support of Mayo Clinic’s goals and objectives.

People and Culture

• Create and foster high performing, engaged teams, aligned to a culture of safety and Mayo Clinic values.
• Lead and mentor team through new and changing situations.
• Effectively manage team performance and difficult conversations with compassion and respect.
• Embed equity, inclusion, and diversity principles into team, across hiring, developing, and coaching staff.
• Coach, mentor, and develop direct reports and other allied health staff to foster engagement, life-long learning, and professional growth.

Operational Excellence

• Provide leadership with a primary focus on operational excellence, implementation, and staff engagement. 
• Apply operational knowledge, critical thinking, sound judgment, and problem solving in an integrated, matrixed environment. 
• Effectively manage staff assignments to meet fluctuating workload and business needs. 
• Embrace and drive operational execution with a sense of pace and urgency. Coordinate and direct staff to ensure smooth operations and efficiencies.
• Engage in systems design, process improvement, and optimization to improve and simplify operations and outcomes.
• Facilitate quality, safety, regulatory, and service excellence. 
• Manage projects and lead multidisciplinary teams including financial analysis, problem solving, and data-driven decision-making. 

Transformation and Innovation

• Develop a global mindset, and continuously invest in learning and gaining knowledge inter and intra industry. 
• Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit. 
• Demonstrate forward-thinking and trend analysis to anticipate future needs and opportunities.
• Encourage team to pursue new approaches and demonstrate business agility.  

Financial and Business Acumen

• Demonstrate business acumen and apply financial rigor in managing financial results.
• Assist in managing budget for area of responsibility.
• Manage strategic growth to include staffing and other resources. 
• Implement, manage, and operationalize business plans and deliverables.
• Represent and communicate big picture thinking with business partners and stakeholders. 
• Support effective decision making and ensure long term sustainability through deep understanding of healthcare, education, and research finance models, including revenue drivers, to support effective decision making and ensure long term sustainability.

Qualifications

Master’s degree with a minimum of 1 year of relevant experience 

OR 

Bachelor’s degree with 5+ years of relevant experience required. 

Operational experience must include demonstrated competency in leadership, management, operations, finance, communication, and change management methodologies.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Exemption Status

Exempt

Compensation Detail

$105,060 - $157,643 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Standard Days M-F

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.  Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" .  Mayo Clinic participates in  E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Chad Musolf