Account Manager (OMP Software - Consumer Goods)

We’re a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services. Are you customer-focused, self-motivated, and charismatic? Are you passionate about maximizing value for customers? Ready to join a place where smart solutions meet human collaboration? If you are ready to make our customers’ day, then join us as our new Account Manager! Responsibilities Developing outstanding customer partnerships focused on the entire customer life cycle. Building and managing long-lasting relationships with multiple levels of stakeholders. Understanding our customers’ industry and business situation, concerns, and needs. Communicating your customers’ needs and concerns to the internal teams (delivery, marketing, etc.). Articulating and developing an account strategy in line with OMP culture and strategy, including short-, mid- and long-term action plans. Mapping stakeholders using organization charts of customer leadership and teams. Aligning with the project team during all project phases through optimized governance. Maximizing customer engagement and retention by increasing OMP awareness and mindshare at the customer. Guiding customers toward optimal use of the solution by being the go-to contact after project delivery. Preparing and running account management meetings to assess customer needs, review scorecards, and share relevant content. Negotiating new areas of business within existing accounts. Developing and managing a short-term and strategic account action plan that engages with appropriate initiatives at the customer’s side. Balancing and dynamically prioritizing multiple customer engagements. Shaping and managing customer expectations through changing relationship stages. Qualifications 5+ years of account management experience. At least a bachelor’s degree, preferably a master’s degree. A track record of top performance in supply chain software solutions for manufacturing companies. The proven ability to build trust from senior‑level management and managers. A customer‑centric mindset and an entrepreneurial approach. The ability to clearly articulate your viewpoint to all levels of customers and management. Experience with CRM solutions such as Salesforce.com. Strong ability to lead by example with proficiency in one or more of our core industries. Offer Continuous learning: Access customized training, coaching programs, and on‑the‑job development opportunities. Flexibility: Flex your schedule with working from home, adaptable hours, and the autonomy to shape your routine. Benefits: An attractive salary package including health insurance, 401k plan (no waiting period), life insurance, paid vacation, and other competitive benefits. Collaborative culture: Cross-team collaboration and creative challenges that encourage you to share knowledge, celebrate wins, and grow together.r. Innovation: Fuel innovation through collaboration, experimentation, and out of the box thinking. Well‑being: Thrive in a workplace that supports your physical and mental health by promoting a wide range of facilities and activities like birthday events, sports sessions, in‑house coaches and healthy meal options. About the Company We’re a leading game changer that optimizes supply chains with our very own smart software and services. With a team of 1,300+ passionate, creative minds from over 60 nationalities, we help the world’s largest companies to run their supply chains more efficiently and sustainably. Our customers include BASF, Johnson & Johnson, L’Oréal, Nestlé, and Procter & Gamble. Ready to be smart with heart? Join our team where technical expertise and human connection create solutions that scale globally and make a lasting impression. #J-18808-Ljbffr OMP