SAP Delivery Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now. We are currently seeking a SAP Delivery Manager to join our team in Plano, Texas (US‑TX), United States (US). The SAP Client Delivery Lead is responsible for end‑to‑end delivery and client relationship management across strategic SAP accounts, spanning discrete, process and A&D industries. This role owns overall delivery performance, client satisfaction, program governance, and growth across a portfolio of SAP initiatives. Operating at the intersection of delivery execution, client partnership, and business outcomes, the Client Delivery Lead ensures all engagements are delivered predictably, aligned to client priorities, and positioned to drive long‑term value and expansion. The role requires strong executive presence, delivery rigor, and the ability to translate SAP capabilities into business impact. Key Responsibilities 1. Client Delivery Ownership Own end‑to‑end delivery across assigned accounts, ensuring alignment to scope, timelines, budget, and quality commitments. Oversee multiple concurrent SAP initiatives including S/4HANA programs, AMS, enhancements, GTS, and innovation initiatives. Ensure consistent delivery governance, reporting, and execution discipline across all engagements. Drive program planning, execution tracking, and milestone management. Act as the single point of accountability for delivery outcomes across the client portfolio. 2. Client Relationship & Account Growth Serve as the primary delivery partner for client leadership. Build and sustain trusted relationships with CIOs, IT leaders, and business stakeholders. Lead executive governance forums including Steering Committees, QBRs, and delivery reviews. Proactively manage client expectations, escalations, and satisfaction. Identify and drive opportunities for account expansion, cross‑sell, and value‑added services. 3. Delivery Governance & Risk Management Establish and maintain robust governance frameworks including change control, and dependency tracking. Drive proactive risk identification, mitigation planning, and escalation management. Ensure adherence to SAP Activate methodology and internal delivery standards. Conduct regular delivery health checks and implement corrective actions as needed. Manage complex, multi‑vendor and multi‑geography delivery environments. Own financial performance across accounts, including margin, forecasting, and cost management. Ensure delivery aligns with contractual commitments and SOWs. Manage scope changes through structured change control processes. Track utilization, billing milestones, and revenue realization. Support contract renewals, extensions, and commercial discussions with clients. 5. SAP Delivery Oversight and Leadership Provide oversight across SAP landscapes including S/4HANA, ECC, GTS, and BTP‑enabled solutions. Ensure alignment across functional, technical, and integration workstreams. Lead and mentor Project Managers, and SAP functional/technical leads. Drive accountability, ownership, and performance across delivery teams. Enable capability development aligned to client and industry needs (e.g. aerospace, compliance, GTS). Drive continuous improvement in delivery efficiency, quality, and automation. Promote adoption of tools such as SAP Cloud ALM, AI‑enabled AMS, and delivery accelerators. Support innovation initiatives aligned to client priorities, including AI‑driven transformation. Required Qualifications & Experience Education Bachelor's degree in Business, Information Technology, Engineering, or a related field SAP Activate Certification preferred. Additional certifications in Agile/SAFe or ITIL are advantageous. SAP‑Specific Experience 10+ years of SAP delivery experience with strong exposure to client‑facing leadership roles. Proven experience managing SAP delivery for large enterprise clients. Strong experience across S/4HANA programs, AMS delivery, and enhancement initiatives. Delivery & Client Leadership Competencies Proven ability to manage large, complex SAP delivery portfolios. Strong financial and commercial management skills. Excellent stakeholder management and executive communication capabilities. Experience working in multi‑vendor, global delivery environments. Strong decision‑making, risk management, and problem‑solving skills. Competency What Good Looks Like Client‑Centric Leadership – Builds deep client trust and aligns delivery to business outcomes. Ownership & Accountability – Takes full ownership of delivery, financials, and client satisfaction. Strategic Thinking – Connects delivery execution with long‑term account growth, works seamlessly across teams, functions, and client organisations. What Success Looks Like — First 12 Months Strong client relationships established across portfolio of accounts. Increased client satisfaction and measurable improvement in delivery predictability. Note: This job description is intended to reflect the primary responsibilities of the role and does not constitute an exhaustive list. Responsibilities may evolve in line with practice growth and strategic priorities. Minimum / Required Qualification 15+ years of SAP/IT experience managing and delivering SAP Projects 10+ years of SAP Program/Delivery Management experience 5+ years of S/4 HANA experience. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 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