Medical Front Desk Coordinator

Practice Assistant/Medical Front Desk Coordinator (The Lung Center / Center for Chest Disease) Location: Boston, MA (15 Francis St – 100% On-Site) Position Type: Temporary (8-Week Contract covering Leave of Absence; potential for extension or FTE conversion) Pay Rate: $24.00 – $25.00 / hour (Based on experience) Schedule: Full-Time | 40 Hours/Week (Mon–Fri 7:30 AM – 4:00 PM or 8:30 AM – 5:00 PM EST) Job Overview We are seeking an empathetic, detail-oriented Practice Assistant to support daily receptionist and secretarial operations within a high-volume outpatient clinical setting (The Lung Center / Center for Chest Disease). This role manages patient check-ins/check-outs, telephone triage, and record acquisition for a busy clinic seeing 60+ patients on peak days. Prior healthcare experience is welcome but not required—comprehensive Epic EHR training will be provided for candidates with strong customer service backgrounds. Key Responsibilities Patient Experience & Reception: Greet patients in a warm, professional manner; perform standard check-in and check-out administrative duties to ensure smooth patient flow. Phone Triage & Communication: Answer incoming telephone lines promptly using department-approved etiquette and standard greetings; route calls or messages accurately. Patient Records Management: Obtain, organize, and document necessary patient care records with high attention to detail in the EHR system. Operational Support: Adhere strictly to departmental service standards, maintaining patient privacy (HIPAA) and contributing to an empathetic, welcoming clinical environment. Qualifications & Key Requirements Customer Service Orientation: Strong interpersonal, verbal, and written communication skills with an empathetic, present, and patient-focused mindset. High-Volume Capability: Comfort working in a fast-paced environment handling 60+ patients per day. Attention to Detail: Excellent organizational and documentation skills for accurate record management. Preferred / Flexible Qualifications Experience: Prior experience in administrative, secretarial, receptionist, or customer service roles (healthcare experience is a plus, but open to transferrable skills from other service industries). Technical Skills: Epic EHR training will be provided; general comfort learning new computer systems quickly. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical prescription dental vision AD&D life insurance offerings short-term disability 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. #J-18808-Ljbffr Randstad USA