AV/VC Break Fix Technician

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. With over 25 years of experience, Milestone has supported enterprise clients that grow ahead of the market and specializes in Application Services, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. The company has more than 3,000 employees serving over 200 companies worldwide. Job Overview AV/VC Break/Fix Technician: #13314 Milestone Technologies is actively seeking passionate professionals committed to addressing global challenges through innovation and technology. The AV/VC Break/Fix Technician plays a crucial role in providing high‑level technical assistance to internal users of our client, requiring solid understanding of VC platforms such as Zoom and Cisco, IP networking technologies, SIP, Slack, and familiarity with AV/VC industry best practices. Location Onsite – Pleasanton, CA (Mon – Fri 8:00 am – 5:00 pm, possible overtime). Required Skills Minimum of 2 years experience in IP networking technologies, including knowledge of the OSI model and experience troubleshooting TCP/IP based issues, switches, routers, etc. SIP and Slack knowledge, along with familiarity with the AV/VC industry. Strong customer service skills with the ability to communicate effectively. Strong focus and organizational skills. Understanding or willingness to learn wiring diagrams and signal flow. Basic knowledge of AV integration and installation. Basic understanding of multiple DSPs. Demonstrated ability to work independently and prioritize multiple competing tasks. Experience with ticketing systems (ServiceNow knowledge is a plus). Exposure as an operating technician for live audiovisual special events is advantageous. Responsibilities Maintain, find, and repair Tier 2 issues reported by users and in the AV Support queue (issues can include AV cable replacement, room display calibration, sound adjustments/calibration, etc.). Operations validation against documented VC standards. Inbound support task management. Escalation of complex issues to appropriate support teams. Connect Windows and Mac devices to audio‑visual equipment. Instruct users in the operation of equipment if necessary. Compensation Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Estimated Pay Range: – Diversity & Inclusion Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. #J-18808-Ljbffr Milestone Technologies, Inc.