Collision Customer Service Representative

divh2Collision Customer Service Representative/h2pAM Palatine - Palatine, IL 60074/ppSalary Range $15.00 - $20.00 Hourly/ph3Overview/h3pWe are an established independent Toyota and Lexus focused collision repair facility in the Chicagoland area./ph3Description/h3pThe role of a CSR is to be a single point of contact to customers whose vehicles have been scheduled to be processed through the collision center./ph3Qualifications/h3pResponsibilities include:/pulliGreet customers initially./liliObtain authorization and explain the repair plan process/liliFacilitate the rental car process./liliInspect vehicle with the customer, identify claim-related and unrelated damages./liliCommunicate with customer after repair planning is complete, such as expected completion date, email estimate to customer when appropriate./liliUpdate customer with status, when appropriate/liliContact customer when repairs are complete and set up pickup time/date./liliCollect payments, explain Customer surveys./liliKeep work station tidy and professional./li/ulpMulti-Lingual is a plus./ppThis is a full time position./ppJob Type: Full-time/ppBenefits:/pulli401(k)/lili401(k) matching/liliDental insurance/liliHealth insurance/liliVision insurance/li/ulpExperience:/pulliCustomer service: 1 year (Preferred)/li/ulpLanguage:/pulliSpanish (Preferred)/liliPolish (Preferred)/li/ulpWork Location: In person/p/div

Andy Mohr Automotive Group