Customer Service Representative

divh2Customer Service Representative (CSR)/h2pTurn conversations into opportunitiesand build a career youre proud of./ppAt SJ Plumbing, were not just answering phoneswere creating exceptional customer experiences from the very first call. If youre a motivated, people-focused professional who thrives in a fast-paced environment and loves helping others, this is your chance to join a growing, family-oriented company that truly invests in its team./ppWe believe happy employees create happy customers, and we back that up with real support, strong culture, and opportunities to grow. If youre ready to be part of a team that values your contribution and helps you build a long-term career, we want to hear from you./ph3Pay Benefits/h3ulli$20$35/hour (based on experience)/liliMedical, Dental Vision Insurance we cover 80% of premiums for you and your family/lili401(k) with 5% company match/liliPaid Time Off up to 2 weeks + paid holidays/liliPaid Training Nexstar, ServiceTitan, PSP, and ongoing development/liliClear career growth opportunities/liliSupportive, team-first culture with a fun, relaxed atmosphere/li/ulh3What Youll Do/h3pAs a Customer Service Representative, youll be the first point of contact for our customersturning inbound calls into scheduled service appointments while delivering a top-tier customer experience./pulliAnswer inbound calls and schedule plumbing service appointments/liliUse proven call scripts while maintaining a natural, personable tone/liliBuild rapport with customers and create a positive first impression/liliAccurately enter and update customer information in our system/liliCommunicate effectively with dispatch and internal teams/liliHandle customer concerns with professionalism and empathy/liliSupport outbound calling efforts to follow up and maximize booking opportunities/liliParticipate in ongoing training and coaching to improve performance/li/ulh3What Were Looking For/h3ulli3+ years of customer service experience (call center or high-volume environment preferred)/liliExperience handling multi-line phone systems/liliStrong computer skills (CRM systems, typing, data entry)/liliExcellent communication and listening skills/liliHighly organized with strong attention to detail and follow-through/liliAbility to build trust and connect with customers quickly/liliPositive, driven attitude in a fast-paced, goal-oriented environment/liliTeam player with a competitive edge and desire to succeed/liliFlexibility and adaptability/liliMilitary experience welcomed and valued/li/ulh3Who We Are/h3pAt SJ Plumbing, our culture is built on four core values:/pulliIntegrity We do the right thing, every time/liliProfessionalism We show up prepared and perform at a high level/liliAccountability We own our actions and results/liliFamily We support our team and treat customers like our own/li/ulh3Why SJ Plumbing?/h3pThis isnt just another customer service jobits a career path. Here, your work directly impacts the success of the company, and your growth matters. Youll be part of a team that values your voice, rewards your performance, and gives you the tools to succeed./ppIf youre ready to grow with a company thats going placesapply today./ppSJ Plumbing is an Equal Opportunity Employer/p/div