Senior Patient Account Representative

Job Title

Monitors the activities and performance of physician practices to ensure that billing related functions are performed in an efficient manner consistent with department policies and procedures.

Job Responsibilities

• Interfaces with physicians and administrators to ensure financial growth and stability; apprises physicians of new and revised procedures.
• Monitors accuracy of fee structure and reimbursement payment schedules from third party payers, all cash payment deposits and refunds.
• Acts as resource person for resolution of complex billing situations.
• Guides billing/clerical staff regarding billing and office/clerical functions.
• Coordinates clinical documentation requests to business office to ensure timely appeals.
• Develops and implements policies and procedures to facilitate billing and maximize case collections.
• Reviews and recommends improvements for financial management of each billing area.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Associate's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

Preferred Skills and Experience:

• Revenue Cycle and Patient Accounting experience• Underpayment and payment variance analysis• Insurance claim adjudication knowledge• Commercial and Managed Care payer experience• Contract reimbursement interpretation and analysis• Knowledge of EOBs, remittance advice, and payment posting• Medical billing and claims processing experience• Strong analytical and problem-solving skills• Knowledge of ICD-10, CPT, and HCPCS coding principles• Familiarity with EPIC, Soarian, Invision, and payer portals (e.g., Availity)• Proficiency in Microsoft Excel, including Pivot Tables and VLOOKUPs• Strong written and verbal communication skills• Excellent organizational skills with the ability to manage a high-volume workload• Knowledge of HIPAA and healthcare compliance requirements

Remote Monday-Friday. 8am-4pm, 8:30am-4:30pm, or 9am-5pm.

*Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).